Kefalonia Bay Palace

Wonderful views in a stunning location! Had a wonderful weekend stay with Friends. Rooms are clean with incredible views. Facilities in the Hotel was good, staff were extremely friendly and helpful. Lovely quiet location but within short walking distance to good restaurants and a couple of supermarkets. A perfect place to spend your time relaxing or taking an excursion (reception arranged this for us). I would highly recommend!

This is an excellent hotel. The views over the bay and towards the hills are magnificent. The staff are all very friendly and go out of their way to be helpful. My room was clean, and the daily cleaners ensured it was spotless throughout my stay - credit to them. Perhaps the bathroom is a little dated - a shower hose over the bath tends to leave splashes on the floor, but this is really no problem. On the balcony it was a joy to sit at the table and look across the bay. An armchair in my room would have been a welcome addition. It should also perhaps be noted that all the rooms are up what might be a tough climb for some. There are two lifts, but one has to go up fairly steep slopes to reach them. The hotel is well-designed and fits into the landscape pleasantly. Recommended.

Lovely hotel ideally situated about 10 min walk to the town, along the sea front, passing several good restaurants along the way. The sea views are breathtaking - from all rooms, from the breakfast terrace and from the stunning swimming pool. Yes there are many steps as the hotel is spread up the hillside, so not ideal for those with mobility issues, however not a problem otherwise as there are two external lifts if you need them to get to the rooms. The swimming pool is large, with a smaller pool for young children. The pool area was rarely busy, never a need to rush to get a sunbed, in fact there were beds available at all times of the day. Fresh swimming towels available every day. Staff were super friendly and very accommodating. The only thing I would improve is the fact there are no toilets by the pool which was a bit of a pain as you had to go up to the hotel to use the toilets there. Reading previous reviews we didn’t know what to expect however we loved our stay here and would definitely return.

Do not stay at the Kefalonia Bay Palace. We wish we hadn’t! It looks great from the outside and it should live up to it’s 4 star rating but unfortunately for it’s guests, it does not. Our room was very comfortable and clean except for the mould in the sealant around the bath. The staff are hardworking and are trying to meet expectations however they appeared undertrained and the place was obviously understaffed. The breakfast was awful because all of the cooked food was cold as the burners had not been turned on under the food warmers. The webpage claims that the hotel has a turndown service and bellboy service which is untrue. We hauled our own cases up to our room and did not have any sort of turndown service during our stay. The lobby bar was unmanned for the majority of the time and the pool bar wasn’t stocked with the supplies necessary to make the drinks it offered. This was not the fault of the bar staff who were trying hard to meet the needs of their guests. Many guests ended up taking their own food and drinks to the pool. The pool toilets were up a few flights of steps and when they were shut for repairs, guests had to go up more stairs to the restaurant toilets where it quickly became wet and slippery. We were told that the hotel is no longer a family owned business and is instead owned by the hotelBrain group who are obviously more interested in profits than maintaining the property and providing guests with the level of comfort and service they’ve paid for. The Agia Effimia village is a wonderful place to stay and base yourself to explore this part of Kefalonia, just don’t do it from the Kefalonia Bay Palace!