Encuentro Guadalupe

Our stay was highly dissapointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us only 2 people could stay per room after we had called a few days prior to confirm. The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies to communicate with the front desk and they were The restaurant staff was extremely rude, rushing for us to get out after charging us $200 for 2 bottles of wine. We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead.

This hotel is lovely. The metal pods that dot the mountain landscape lend a unique design aesthetic, but they aren’t actually super cozy inside. They are simple - for example no closet, drawers, or cabinets to put your stuff away. The beds were very comfortable. The temperature controls and blinds worked perfectly in our room and sunlight in the early morning wasn’t a problem. The chairs all around the balconies and in our room were very chic, just not very comfy to sit in for longer than a few moments. The rain shower was incredible. I think due to the septic system there was a slight sewage smell at first that the hotel was luckily able to remedy quickly. I would highly recommend breakfast at Toba. They use very fresh ingredients and the service was top notch. They also provide great margaritas while sitting at the pool. Hanging out poolside is a great activity, but if you love shade be prepared as there are no umbrellas. It’s a beautiful view and later in the day they play upbeat music. Another activity on the property is hiking. I followed the road way back into the hills and there is a lot of natural beauty to check out. The wine tasting building is no longer open. There is a very bumpy dirt road to access everything from the paved highway. Definitely bring sneakers as you travel everywhere on dirt paths.

Too expensive and needs quite few upgrade. The receptionist staff an average service , drivers excellent service always very polite ( I enjoy their rides make you feel very welcome) The restaurant staff also very friendly but it was expensive too! I don’t think I would come back here.

The cabin was very clean and the staff are very friendly. The views were amazing. The pool was well kept. The view from the cabin was beautiful.Overall a beautiful experience. We got to be in touch with nature and wild life.

The setting of Encuentro is absolutely incredible. You are surrounded by boulders, wildlife, flowers and of course, vineyards. The view of the valley is stunning! The service was outstanding and Toma was a great spot to enjoy breakfast, poolside meals and dinner the nights we didn't feel like leaving the property. The pool area was gorgeous with a nice sized hot tub and an attentive staff. Hiking around the property each morning as the fog came through the valley was spectacular. No TVs, no mini fridge but honestly, those are two things I didn't miss. It was a beautiful chance to connect with nature and your traveling companion.

We loved Encuentro! It’s so picturesque and you feel like you are in another world! The staff is amazing and had great recommendations! The food is also really delicious and fresh. I would recommend staying here!