Gastnutzer
11. Februar 2025
Couldn't check in until 3pm even though the room was ready. Huge queue at 3pm, one member of staff flapping, making excuses of being short staffed, but only one computer anyway so not sure what another member of staff could have done. Self check in kiosk wasn't working Had to pay £12 on arrival - card machine wasn't working and was asked for ID to pay cash.... For £12!! He proceeded to scrutinise the ID back and forth, much to the amusement of other guest in the queue who were.actually laughing - my passport doesn't get checked with that much scrutiny at passport control, it was ridiculous..all the while stating 'company policy's. Your policies and staff are moronic. Never staying again . Completely wasted my time and missed the start of our film we had planned. Also told we didn't have to book breakfast, could just turn up, which we did nice and early, first ones there and was greeted with a sullen face because we hadn't booked and he had 150 people to serve that morning - I can't beat people whinging about their workload but still allowing you in - you either can't fit us in, or take our orders with the grace a server should give.
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