Hongzhushan Hotels & Resorts Chanyi Shanju

打開房門，令人震驚！一塌糊塗，沒人打掃！下午辦好入住三點了，孩子着急睡午覺，想着趕快去房間哄孩子，打開房門，我都震驚了，亂七八糟，上個房客退房之後竟然沒到掃就讓我們住進來，太離譜了！馬上請前台換房間，瘋狂打電話給前台，但是無人接聽，禮賓幫忙聯繫前台，説沒有其他房間了，讓保潔先來打掃我們這間！但是，整層樓都沒有一個保潔，沒有一個服務員，禮賓看我忍無可忍，聯繫前台給我換房間，然後！把我們一家三口丟在臟房間門口等着，半天沒有人能來給我們換房間開門，我簡直無語，到一樓去找前台理論，前台上來就跟我説，辦入住的時候跟你説了，房間沒打掃！好笑，給我調監控來看，是誰跟我説過房間沒打掃？房間沒打掃讓我住進去幹什麼？讓我自己打掃嗎？在我到前台一頓發飆之後，來給我換房間了，就在隔壁，明明就有空房間！直到快四點才住進去，孩子快五點才睡午覺，跨年這天訂房3500+一晚，比平時貴了一倍，就得到了一個沒打掃的房間？孩子才一歲，拉了粑粑找不到地方洗，屁股都悶紅了！晚上我們要睡了，大堂經理帶了小禮品來向我們道歉，請問，我花3500+就是來住你們亂七八糟的房間外加一份小禮品是嗎？！

我是覺得差。訂了兩間房分開定的。既然那麼差。不介意倆一分差評。不知道你這個温泉第一是怎麼弄來的。攜程也有很大責任

This property was located in a beautiful setting and was easily accessible to scenic trails and temples.

Although the private hot spring tub was stunning and the breakfast was good, I would not say that this property was particularly worth its money at a price tag of ~240€ + ~60€ for very mediocre food. Although the lobby and various public spaces are top-notch, the rooms show visible wear although it was not the biggest problem. The food offered (and lack thereof) was really below-par: which was offered was both of low quality (e.g. very swampy french fries) and extremely expensive (38 CNY for five small pieces of not special yellow cheese, otherwise offered at breakfast for free, 180 CNY for a low-end supermarket-grade bottle of red wine, etc.). We were denied railway station drop-off service at Emeishab, while it was stated on our Trip.com booking confirmation. We did not make a problem out of all of this as we had an otherwise good stay and enjoyed the day and the calligraphy session! We were also offered two-hours later check-out, which was geeat. At a bit lower price point, this would have been perfect. But considering our context, I believe this is an honest review.

Very nice and clean hotel, beautiful and clean location, hot spring and facilities very good. Tried to check out early morning, there was no one available for more than 10 minutes… almost causing us to miss our high speed train. Otherwise the service was really good.

Property is located besides a beautiful lake with private hot spring in our rooms. Our butler 小周 was helpful and provided a lot of information to us. Rooms are modern but the bars are not available when we were there