Called for early check in weeks before. When arrived unable to check in, but came back 45 minutes after normal check in. Was told system overbooked and I couldn't check in. Was not called and told my room was ready until 6pm, when already at my event. When finally checked in at 940pm, was told I was upgraded to junior suite. I was thankful and went to room. It was horrible! Smeared blood on the door, mold all over in bathroom, bathroom filthy, carpet peeling off the floor, refrigerator leaking due to ice build up and couldn't shut. The whole second floor is in bad bed if cleaning and repair. Would hate to see what a normal room is like, if I got an "upgraded" suite! When I went down to get my kids breakfast and there was apples, oranges, 3 pieces of bread for toast I guess, coffee and water. Juice was gone. Not a Continental breakfast at all! Took kids to the pool to swim and water was so cloudy and area dirty, we didn't swim. Would not go back!
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