Premier Inn Elgin

The staff are great but seem to be handicapped by Whitbread. The welcome was great. The restaurant issue was explained and is understandable. They seem to be short staffed, as housekeeping was still working at 8pm... The room was comfortable, but air con would be helpful. The thermostat read 24.5°C but it didn't feel as hot as that. The fan helped cool the room a bit. The hotel could be a lot better with investment/staffing improved by Whitbread. The current staff are great, there just aren't enough of them.

I had booked a meal deal as part of my booking, I received an email the day before check in to say that the Premier Inn Elgin was making some changes but the restaurant was still open only to be told at check in the restaurant was closed for evening meals but open for breakfast only, I was still charged for the meal deal until challenged it was then refunded. When I got to my room the air conditioning wasn’t working, again I was not advised at check in, they had put a fan in my room which was of no help, it was 27.5 C in the room at night, it was a terrible nights sleep. Went down for breakfast only to find that the food looked as though it had been lying out for some time, it was all dried out looking so I asked for 2 poached eggs only to be told the chef wasn’t there and they didn’t know when he would be back, I ate what I could and left the rest, this is one of the worst hotels I’ve ever stayed in and definitely won’t be back, if they had been honest and up front with all of the issues mentioned and maybe offered a discount it might have helped but I was charged the full amount for an abysmal service. I would never have expected this from a Premier Inn.

We knew hotel did not have air con as have stayed before, but room temp never went below 28° One night it was 15° outside but 30° in our room. A lovely housekeeper found us another fan which kept temp berween 28 and 29. Warm water coming out of cold tap and mini fridge useless. Staff where lovely as always they did the best they could. We actually paid to stay at another hotel for a night which also didnt have air don but it was so much cooler as you could open windows wider than an inch and they had a tower fan. There were no evening meals after first 3 days of stay. I think Premier Inn shud have stepped up and provided decent fans in all of the rooms.

We booked in for a 3 day business trip and the hotel was shocking. The upstair rooms were at over 29 degrees with the windows opening just 2 inches( no air con) It was like being slow cooked overnight and the only positive was weight loss through sweating out every single drop of moisture in your body. The attached pub was often closed for no reason. If you want an open prison and dehydration experience this is the place for you. But if you want just the bare basics with a hint of comfort its best to avoid.

The hotel was as any other premiere inn comfy and as you’ll expect, the restaurant is closed during the day ,the restaurant staff are all lovely, so no lunch or any refreshments except a juice machine, reduced Menu and 4 staff, since premiere took it over.

Rooms were ok. Supplied a fan which was definitely needed. Food options next door very limited with over 3/4 of the menu not able to order. Parking no issue and location into Elgin pretty good. Check in very quick and efficient……………………………..