Fairfield Inn & Suites by Marriott Los Angeles LAX/El Segundo

Where should I start? I arrived around 8:30pm, I called the hotel for the shuttle and it arrived at my terminal in 15minutes, the driver was very friendly and welcoming, I knew I had started my stay on a beautiful tone not until I actually arrived at the property, first of all they don't have concierge services, I guess all Fairfield don't, I had 3 suitcases that I had to carry in the hotel and to my room, check in was very quick. Reached my room and it wasn't exactly what I booked for which wouldn't have been a problem if the room I was assigned to didn't smell like piss. I called the front desk and they boldly told me that there's nothing they could do because they were completely sold out. I tried to stay in the room but the stench was too much, I couldn't take it. So I went to the front desk and reaching the Elevator on level 2 it refused to open, i had to take the stairs. Reached the front desk and asked them to change my room but they insisted that it was the only room they had available, I would have believed them if I didn't see New people checking in and being assigned rooms, I guess they didn't care that much because I was an African, so because of the disrespect I asked them to cancel my reservation and refund my money which they said even if they do, I can't get my refund back until after 6-7 working days. That's when I contacted Trip.com and they immediately called the hotel, I'm so glad I chose this app for all my flight and hotel bookings because they actually care about our money. When the hotel was contacted they agreed to give me 50% off the first night and promised to change my room the following day. I swear to God I didn't have sleep that night, I went and sat at the balcony cried my heart out and wondered why I was given a room that they clearly knew wasn't clean. They sent a cleaner to spray air freshener in it but after like 30 minutes it all disappeared. The following day I was given a king room which was very small but I was just glad to get a fresh smelling room. On the day of my check out Robert gave me a later checkout and apologised for the inconvenience which made me feel a bit happy. And when it was time for the airport he helped me out with my luggage, so thank you Robert.

Overall stay was good. However, the hotel charged me again even though my stay was fully paid. Had to contact Trip.com to liaise with the hotel. These were the extras that should not have happened in the 1st place.

非常不負責任的酒店，接駁巴士等了1個小時，也不安排！電話不接，諮詢不回覆，如果不是有攜程管家，真的無法找到酒店！