Villa Paraíso

The Positives - Beautiful setting - Great layout of multiple pools and patios - Large room layout Safety and risk Issues - No warning note re glass cook top. Have never seen one in Canada. It exploded and glass flew six feet ! We were lucky no one was injured! - Ladder into upper pool is missing bottom rung results into falling into deep ish water (terrible for kids) - Railings have 4 foot openings between wood rails (also TERRIBLE for kids) - 3 kitchen cupboard doors were on broken hinges and could easily come off and hit someone in the head Maintenance List - 1 shower didn’t work at all - Foul smell in the washroom - toilet seal shot - Kitchen sink facet came off when water turned on, creating a waterfall - Kitchen sink drain non existent, so cant do dishes unless using a pot to hold water -Missing screens on many windows and so had to close doors to prevent cats from entering - 2 fans did not work at all during our stay - Fridge ice maker did not work and fridge temperature was no where near cold enough - food spoiled ! Condo Appointments - The one and only “sharp cutting knife” wouldn’t cut an avocado - 2 wine glasses for a unit that sleeps 8 - No dish clothes for washing or drying dishes - Restaurant sign said restaurant was open all days, in fact it did not open until our day of departure

Place is in terrible condition. Booked an ocean view room with no ocean view. Staff spoke little English and was pretty rude. They showed absolutely no willingness to resolve any complaint or situation.