Courtyard Los Angeles Hacienda Heights/Orange County

It was great I would book again 👍 👌

Hotel provided bi-daily housekeeping service, i have to called and exchanged for new clean towels the next day. In the 3rd days house maids only made up the bed and provided clean towels , but no cleaning to the bathroom and pick up any garbages on the floor. This is a named brand and higher price hotel in this area, but it gave me a lot of surprises with different experiences. In addition, they charged $10 per day for parking that is not listed when I made booking. This is surprised and not my expected as well.

Booked two nights. Due to plan change, I called the hotel if I could delay my check-in date by one day. Hotel replied that I could not change as my booking was made via a third party. I said please keep my Booking and may charge my first day Even no show-up on the first Booking day, and I will still be living there for the second day. Ironically when I arrived at nearly midnight, i was told my booking was cancelled and no room available for me and my kids. I told them to check the phone records I made the previous day and advised a rough time range for them to check. But the could not check for me. What they can do to provide a phone number for a nearby Hotel, which I called to find no room either. I have to urgently book another hotel and asked my friend to pick us and drop us at the newly booked Hotel.