Gastnutzer
22. Mai 2025
Check in was very poor as the check in machine was broken and the member of staff on duty was very slow checking us in. We decided to have dinner in the Thyme restaurant, which was incredibly disappointing and frustrating. When we first arrived and placed our order, we were told there was no fresh chicken available. That was unfortunate, but we decided to go ahead and order two fish and chips and two scampi and chips instead. After placing our order, we waited a full 40 minutes with no update. Finally, the waitress came over—not to serve the food, but to inform us that there was no fish available either. At that point, it felt like our time had been completely wasted, so we decided to go and eat elsewhere There was no real explanation as to why it took so long to inform us. The communication and service were incredibly poor. It's unacceptable for a restaurant to take orders for items they can't provide, and even worse to wait nearly an hour before saying anything. Breakfast wasn't much better, broken toaster, cold buffet food, and rubbery scrambled egg that had seen better days. Needless to say, we left very disappointed and won’t be returning. I hope management takes feedback like this seriously and works on improving communication and inventory management.
Übersetzen