Novotel Edinburgh Centre

Wir hatten ursprünglich zwei Doppelzimmer für vier Personen gebucht. Bei der Ankunft wurde uns gesagt, dass nur noch ein Zimmer frei sei und wir uns alle vier in ein Zimmer quetschen sollten. Nach unserem vehementen Protest wurden wir dann in ein anderes Hotel umgebucht. Das ursprüngliche Hotel hatte zugesagt, uns die Taxikosten zwischen den beiden Hotels zu erstatten und die Kosten zu übernehmen. Als uns das Hotel jedoch ein Taxi rief und wir im anderen Hotel ankamen, mussten wir den Fahrpreis selbst bezahlen. Als wir dann die Erstattung der Taxikosten beantragten, weigerte sich das Hotel aus den verschiedensten Gründen. Eine absolut, absolut, absolut schreckliche Erfahrung.

Mein Aufenthalt verlief sehr gut. Wir haben den Pool und die Sauna sehr genossen.

I visited Edinburgh over Easter, which was also my birthday, and had a wonderful stay. Magda was incredibly kind and arranged an early check-in before noon after I confirmed the day before. She also surprised me with balloons and chocolates in my room for my birthday, which was such a thoughtful touch. The staff provided clear information and gave excellent recommendations on places to visit, making my first trip to Edinburgh even more enjoyable. The hotel’s central location was perfect, close to all the main attractions, and the pool was a great bonus. I thoroughly enjoyed my stay and would happily visit again.

great hotel great location  sound proof room  thank you we will be back

Clean and good location. Zero complaints. Good breakfast and a nice sauna!

Great service & friendly staff. Central enough location is a bonus.

The experience was just okay. During check-in process, the hotel reception executive advised us that the trip was only booked for 2 adults, (& didn't include 2 young kids), which I had to prove later by showing my booking details via my trip.com itinerary..

Service was good enough and as per expectations of a big hotel brand. Nothing to complain about. The only complaint I have is about the amenities. There was no dental kit provided in the room and when requested for, I was asked to come down to the reception to collect it rather than have housekeeping deliver to the room. There was no single use slippers either and I had to pay £5 for it which I felt was pretty excessive for a disposable pair of slippers.. I paid for it anyway since I needed it. The staff were kind about it though and could do nothing as it was hotel policy. Hope Novotel can review its policies on the provision of these amenities.