Gastnutzer
1. Oktober 2024
Receptionist was incompationate, rude, abrupt and spiteful. Was only 1 towel available in the room and it took 45 mins to get another one. When I asked for another one I was questioned as to why I needed another as 1 towel should be enough for 2 people. We arrived just after 11 hoping to check in early and before I had a chance to ask if there was a chance for early check in she very quickly interrupted me and said 'early check in is subject to availability ' I was happy to accept this and wanted to ask if I could leave our cases anywhere while we get a drink but when I tried she lost her temper, stamped her feet and shouted 'your room is not available early check in is subject to availability' I told her she was being rude and repeating herself and that I had other questions and her response was 'yes I am and I willnkeep repeating myself until all of our guests understand the policy' we went away and came back at around 1230 to meet a different receptionist who was very helpful and found us a room. When the other rude receptionist saw us she came over very quickly and started moaning at the young helpful receptionist fir letting us have a room. There is more to explain about her but difficult to put into writing. I was absolutely disgusted by her behaviour. Also we could hear everything going on in the room above us. Although this didn't really bother us for too long as the bed was so comfy we fell asleep quite quickly.
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