Gastnutzer
25. Juli 2024
I wish I had read the reviews regarding Maya, the GM. Her, along with some of the other front desk staff made our stay unforgettable for ALL THE WRONG REASONS. Initially, our stay was without complaint. The room was nice. I like the layout of the room. It was clean and quiet. For sleeping, this hotel served its purpose. Originally, we booked three nights, but needed one additional night. We asked the front desk about the additional night. We were told that we simply need to 'check out' and 'check in' again. I asked if this would be the same room. I was told, yes. So, this is exactly what I did. On the last morning (9am), we get a knock on the door. The house keeping told us that we needed to move rooms because workers were scheduled to do work in this room. I explained that we were not ready to leave, were not told about any work being done and my wife was actively working (online) and couldn't just stop working. Then I get a call from the General Manager. She tells me that we needed to leave the room immediately (10am). She complains that she called our cell phone to tell us about the work being done, but we didn't answer (no voicemail left). I tried to explain that we were planning on leaving at 11am. We hadn't packed or prepared to leave yet. She told us that we needed to leave, or she would call the police. The level of unprofessionalism was the worst that I have ever experienced in ANY hotel. The GM failed to give us adequate notification, tried to blame us and was not amenable in any way. She simply displayed her poor attitude. I called Marriott regarding this experience and got no satisfactory explanation for such treatment. READ the 1 star reviews. They all have a common denominator. The staff/GM (Maya) let this property down and will let you down too, if there are any problems. Look elsewhere.
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