Residence Inn Ocean Township

I wasn’t sent a survey from Marriott itself so I will confidently leave my negative review here since I will never return. We stayed here on a (what seemed like) a pretty slow Friday night. There was a group of 7-8 teenage looking boys in the lobby chatting with the front desk guy getting ready to go outside to play ball. We check in, head to the room and I was honestly very happy with the room itself. Being a brand new hotel everything was clean. The bed and sofa were comfortable. We heated up some of our leftovers and headed to the couch to watch a movie. Now here is where we stared to have issues. Our room was facing the front and the basketball courts. It’s now around 10pm and they are still outside playing, yelling, etc. ok I’ll give them another half hour. Nope so I made a call to the front desk. He told me he would tell them to stop yelling but not to stop playing (?). 11:30pm rolls around and now they come in from the stairs which we were near full blown sprinting down the hall dribbling the basketball. I make another call to the front desk. He very nonchalantly tells me he will tell them to stop. I hop in the shower and start to get ready for bed. Again I hear them in the hallway, I can hear them IN THEIR ROOMS. At this point I’m tired and fed up and took a very cold shower… I head down to the front desk and the now very annoyed FDA smirks and tells me “just tell my manager in the morning” and goes back to his phone. That’s it. That’s the level of professionalism here. Also, the showers at night and two in the morning were all freezing cold. I was told it was because the hotel was super busy but there were only a handful of cars in the lot.

This is a beautiful, new, modern hotel. Everything is pristine. We were extremely comfortable and enjoyed our stay. Everything in our room was in perfect order. The kitchen was immaculate and well appointed. The lobby area was spacious and inviting. There were also a number of dining options within walking distance as well as a Wawa. We will stay here again the next time we are visiting Asbury Park.