Nayara Hangaroa

The perfect hotel, in the perfect location, on the perfect island in the Pacific with perfect service! The rooms are very comfortable with exceptional views of the Pacific. The WIFI is good and bed comfortable and bath and shower excellent and impeccably clean. But the service makes this one of a kind. From the greeting by Josefina and Silvio and tour arranger Cecelia to one of the best tour guides we've ever had - Tico - we were in great hands 24/7. The dining is equally good and service from Patricio made us feel right at home and well cared for. Easter Island is such a unique and special place it's like being in another world with all (maybe more) the comforts of home! A once in a lifetime experience (that we've enjoyed twice) thanks to a magnificent island and a magnificent hotel and staff!!!!

This was our second stay at a Nayara property during our three-week Chilean vacation, with the first being at Nayara Alto Atacama, which set the bar incredibly high, leaving us wondering if we should manage our expectations for this extremely remote location on such a small island. However, Nayara Hangaroa did not disappoint. It offers unbelievable hospitality, comfort, and gastronomy that would be impressive anywhere in the world—let alone in the middle of the Pacific Ocean! Any pre-arrival communications were answered promptly and professionally. I was so lucky to have caught a 40% off flash sale just over a month before our arrival, which made their “full program” rate a veritable bargain. Airport transfers, daily excursions, snacks and meals, and almost all wines and beverages were included. This made for a very easy, worry-free five-night stay. (And if you have stayed at an all-inclusive resort in Mexico or the Caribbean, this does not remotely compare. It is a whole other level!) Our arrival at the airport with a charming welcome lei was very similar to our experiences in Hawaii and French Polynesia—just missing a local band playing for disembarking passengers. The Nayara representative was easy to locate, and the drive to the hotel took maybe five minutes. At the hotel, we received another warm welcome from Josefina, the guest services manager, and she explained everything about the resort, gave us a little tour, signed us up for the sunset excursion a few hours later, and escorted us to our room. As LHW Leaders Club members, we qualified for a generous pre-arrival upgrade to a Maunga suite, and Josefina gave us the one at the very end of the property, with lots of privacy, an extra set of panoramic doors/windows, oversized patio with seating for 8, and sweeping views out to the ocean. The suite was huge and very bright (a contrast to our much smaller and darker room at Alto Atacama). There was a powder room, wet bar, living room area with built-in seating, and a large bathroom with double sinks, water closet, and shower (no tub). We loved the overarching design aesthetic using local materials to great effect. In fact, the whole hotel is modeled after the housing that can be visited at Orongo on one of the available excursions. Even though the inspiration lies in ancient architecture, the execution is actually strikingly modern. The suite had everything we needed for a very comfortable stay: lots of storage space (we did have to call for extra hangers though), quality bedding, robes and slippers, and locally sourced organic toiletries that we saw in a few different hotels across the country. Everything was in excellent repair and the suite was spotless. The only issue we had was opening the huge sliding glass door, which seemed to have swelled or warped with age and exposure to the elements (it was quite a task!). And unfortunately there are no screens, so it was impossible to leave to door open more than a few inches lest one of

The pool is not heated. The Sauna is inconvenient to enter and exit. The Spa Manager needs to make an effort to say a few English words.

The issues that we had with this hotel that ruined this trip involved our interactions with the Reservations Department as well as the Front Desk. I booked the room about six months in advance via the hotel's website. I was then charged the full cost of the stay 30 days prior to arrival. Approximately 2-3 weeks prior to arrival, I noticed that the advertised room rate had dropped to less than half of what I had prepaid. I thus requested to either receive the current room rate, or receive a food credit for the difference between what I had paid versus the current rate. Reservations entirely refused these requests and basically told me that I was out of luck. When we arrived at the hotel, we found that the air conditioning and hot water in our room didn't work. We were told that there were no other rooms available in our room type, but that the air conditioning and hot water would be fixed promptly. It ended up taking two days for these issues to get fixed, and we were not given any compensation for these issues. I expected a four-star experience, but didn't receive that. If everything were working properly, the facilities would meet that level, but this resort cares too much about money to keep guests happy. If they cared about keeping me happy more than just obtaining money, they would have honored the current room rate and/or given me a credit for the room issues that were experienced the first two nights.

Great oceanside eco friendly lodge with excellent, friendly service. Rooms are spacious. The oceanfront rooms are the best with the sounds of the waves. Restaurants serve fresh, tasty food at reasonable prices for the area. Hotel offers inclusive and non inclusive fares. Tours are available though hotel. Spa on site. Easy walk into town as well.

Am delighted I chose Nayara Hanga Roa for our Rapa Nui stay. The service was incredible - special mention for Sergio at the front desk. Service was 5 star. Everyone was always smiling and also super helpful. The food was fab - taste and presentation were both 5 star, although a little more variety would be nice (we ordered everything that we could eat from the menu over the course of 4 nights!). The housekeeping and overall maintenance of the property is fab. The rooms are generously sized although the shower and toilet are incredibly small. The location is 5 star as well. The spa wasn't the best. No one spoke English for starters and the massage quality wasn't that great either - I wrote it off basis the remote location.

We just came back from three days on Easter Island. This hotel was definitely a good experience. Great location, the breakfast buffet had a very good selection and the one dinner we had at the hotel restaurant was a very good and affordable surprise. WiFi could be “ challenging “ but we guess it is the same for the entire island. We loved the excursions and the three different guides. The room was clean, spacious with a lovely view of the ocean. The staff could be a little bit friendlier and the grounds could use better upkeep, but these are definitely minor issues. All in all it is a great choice.

Breakfast buffet is superb , fast WiFi 24/7 , and the service is impeccable . Staff is friendly and they speak excellent English and Spanish. The resort is centrally located so I was able to walk ( 10 mins ) to fresh super markets for 5 liter Bottle water + fresh fruits & vegetables.