Sea Shell Hotel

Unfortunately I had very bad stay in this hotel. First, my booking was for 3 adults. We received 1 single bed and 1 bed a person and half, where slept 6 night 2 big person. Terrible! After I need to ask for towel because had only 3 bath towels. After again I had to ask for coffee, tea, sugar - boxes was empty in room. No one come to clean our room or to change the towels 6 days! Room become dirty and dusty. I have allergic asthma and this dust make me big issue. I was emergency in hospital. I spoke with manager about this and I had request to refund part of my money. He told me that will speak with team and will talk with me. Until now he did not contact me . By the site from where I made my booking, I understand that hotel don't want to refund some money for service who no one did. The Sea Shell Hotel completely broke the standard for customer service. Never I had bad experience like in this hotel. Furthermore beds was uncomfortable and we don't rest. When the neighbors above us moved, the floor creaked terribly. The elevator is not working and you have to walk up the stairs with your luggage. So Sea Shell hotel completely destroyed our holiday! I don't recommend it to you.

My partner and I stayed here for one night and enjoyed our stay. The hotel is in a very good location, only 2 minutes walk to the beach and close to local shops. The hotel was clean and tidy and had everything we needed. Shower gel and toothpaste/tooth brush provided was a nice touch. A fan and iron was also in the room. The bed was very comfortable, just a bit low but that’s just my preference. The staff were very friendly and polite. Parking for just £2.20 with a permit from the hotel was a lot cheaper than paying through pay and display. Apart from the hotel needing a lick of paint, I can’t fault it and would recommend this hotel as it is good value for money.