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Verifizierte Bewertungen
Lage3.3
Ausstattung3.3
Service3.3
Sauberkeit3.3
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Positive Bewertungen(31)
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Negative Bewertungen(20)
Anonymer Benutzer
Zimmer mit 2 Doppelbetten
Aufenthalt im Juni 2023
Business
10 Bewertungen
2.2/5
Gepostet am 23. Juli 2023
Hygiene: etwas dürftig, Teppich ist nicht sauber
Service: Die Rezeption ist in Ordnung und der Frühstücksservice ist ziemlich gut.
OriginaltextÜbersetzt von Google
Gastnutzer
Zimmer mit 2 Doppelbetten
Aufenthalt im Mai 2023
Business
7 Bewertungen
4.0/5
Sehr gut
Gepostet am 1. Juli 2023
Das Zimmer ist groß und liegt neben American Dream, sehr praktisch
OriginaltextÜbersetzt von Google
Ellen
Zimmer (2 Doppelbetten)
Aufenthalt im Nov. 2023
Reise mit Freunden
1 Bewertungen
2.2/5
Gepostet am 30. Dez. 2023
Worst hotel ever ..I booked 2 queens bed room . But they offered me 1 kings bed room . Because I checked in late ….Ridiculous.. never come back again .
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Janine7
Zimmer mit 2 Doppelbetten
Aufenthalt im Okt. 2023
Business
49 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Nov. 2023
I went there for a conference. The location is great as it’s close to New York and a shopping mall with the amazing Paradox Museum, restaurants, etc. All was fine.
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Donteill Monroe
Aufenthalt im Apr. 2022
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Juni 2022
It was a very nice experience. They were very nice and polite.
Vom 14. bis zum 19.10.2023 nahm ich an einer internationalen Tagung im Hotel teil und hatte dort auch ein Doppelzimmer. Obwohl die Zimmerbuchungen mit Hinweis auf die Tagung erfolgten, war das Hotel offensichtlich völlig überfordert mit dem Einchecken der Gäste am 14. und 15.10. Wartezeiten von bis zu 3 Stunden waren die Folge. Das Hotel Shuttle zum nahegelegenen (aber nicht zu Fuß erreichbaren) Meadowlands American Dream center und zur nächstgelegenen Bahnstation in Secaucus funktionierte nur sporadisch und unberechenbar, so dass schon die An- und Abreise sowie die Mittagspausen ein Problem waren. Beim Conference Dinner am 18.10. mustten wir schließlich das Hotel teilweise räumen und die Fahrstühle funktionierten für mehrere Stunden nicht, so dass manche Gäste zwanzig Etagen zu Fuß die Nottreppen herabsteigen mussten oder einen Teil ihres Abendessens nicht mehr erhielten. Für all diese schwerwiegenden Mängel gab es leider keinerlei Ausgleich.
Antwort der Unterkunft: We are so sorry to hear that our service fell short of our high standards of exceeding expectations.
Tommy R
Aufenthalt im Juni 2024
Pärchen
1.0/5
Gepostet am 23. Juli 2024
Great location to MetLife Stadium but that's about it. Our room came with a floor fan because the AC simply made noise. Our room was a balmy 78 when we checked out. I asked the front desk and the guy there claims that the cooling unit for that floor has been acting up. This isn't a new problem as we experienced it back in July of 2022 as well after a concert. So, heat and a lot of noise is what we got for our room after a long day. I would avoid this place from March through October since they are in no rush to fix the AC. Tke kicker is they claimed this was a refurbished room. Breakfast service was atrocious. No, you can't order from a menu. No, you can't get a second cup of coffee. Yes, you must track someone down just to get your check. I wonder how many people walk out without paying daily. It wasn't that busy but 4 people working the floor and zero attending to the customers. Small issue but since they don't have physical menus in the room for room service, you need to find the QR code. Instead of being on something that stands up, they put it on the table where the TV is and it blends in. $21 for a mediocre burger, served in a box was outrageous. Lastly, they advertise that they have EV charging. They have one. It's incredibly slow, requires an app I have never heard of and they charge $3 per hour in advance. No other app makes you pick a charging time and make you pay in full on time. I have stayed at several other Hiltons and they all seem to have 4 chargers with no fees. Also, sign says Chargepoint but it's not.
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Antwort der Unterkunft: We apologize for the issues you experienced, and We appreciate your positive notes regarding our location.
Gastnutzer
Aufenthalt im Nov. 2024
Anderes
1.0/5
Gepostet am 31. Dez. 2024
Showered in freezing cold water, they were rude, sinks didn’t work down stairs, dosent answer when you call the lobby, no working ice machine on any floor. they told us the restaurant closed at midnight when we came down at 11:05 they kicked us right out and told us they didn’t have food.
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Gastnutzer
Aufenthalt im Nov. 2024
Anderes
2.0/5
Gepostet am 29. Dez. 2024
The rooms are nice but the front desk staff is very indifferent. They did not even let me know about the F&B credit. This property is not worth calling itself a full Hilton. The parking was a bit shady for my tastes. I came in late evening, checked in, and went to dinner in another town. I left at 5:45 am the next day. To my surprise, they "inadvertently" charged me 31.66 at the Starbucks in the lobby. It wasn't even open when I left. It is strange how these franchisees nickel and dime you with these charges. Not sure what they get out of it. Now, I have to waste time and fight this charge. Why? Why do you guys do this?
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Gastnutzer
Aufenthalt im Nov. 2024
Business
1.0/5
Gepostet am 8. Dez. 2024
As a Hilton Honors Member, I am appalled! The front desk agent was very rude! He did not welcome me properly nor did he thank me for being an Honors Member! I checked in online and selected a room. He gave me another room and told me I could not have the one I selected. When I asked why, he ignored the question. He then threw the bag of water across the counter at me and did not provide instructions as to how to get to the elevator or my room. This is disappointing! I’m glad I’m only here for two days.
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Gastnutzer
Aufenthalt im Okt. 2024
Anderes
5.0/5
Hervorragend
Gepostet am 29. Nov. 2024
I have always appreciated Hilton hospitality, but what I appreciated in this hotel was the availability, kindness and resolution of the problem by the reception staff Pia and Raul. They are wonderful people, always smiling, competent, available, prepared and sensitive to the needs of the customer. Thank you so much for being by my side and for the resolution of my problem.