Hotels in der Nähe von East London Aquarium, East London

When I arrived in the room it was hot and muggy - so I turned on the aircon that did not cool down. It only heated up and made the room even more humid. The TV ‘worked’ with big white spots visible through the screen. I called reception who sent maintenance. He replaced the aircon with one that at least had a working fan even if it didn’t cool. I couldn’t sleep with the door open since I was on the ground floor with no balcony or security door. The TV I was told was just like that. They couldn’t do anything about it. As for the cleaning service: On day two they took my towels to wash and forgot to return them. On day 3 I had no bathroom mat and on day four they forgot to bring toilet paper. The restaurant food was awful! The green salad on day one was good, but by day 3 the cucumber was slimy, the tomatoes were see through and the lettuce was a dark green mess On day they three lunch they served plain cooked pasta with an overly salty ‘spinach’ sauce that no one ate. So they recycled it, put the pasta and sauce together and sprinkled some cheese over the top and it was then dinner. They serve a cheesecake that has not ever seen cheese - it tastes like a box of powdered milk mixed with water and gelatins masquerading as cheesecake. I will never be back - and that’s a 4 Star hotel?

Do not visit this hotel if you can afford to spend your money better. In disbelief as I type. Some of the reception staff gossip and don't greet guests on arrival so you have to kind of let them get on with it while you find someone who actually wants to welcome you as you check in. Careless is an understatement. A two-night's stay (2 single beds in one room) cost approximately R3 000,00. What exactly did we pay for? A room that smelled of heavy body odor, and Lord knows what else. Then upon requesting to be moved to a livable room, we were informed that they would prepare a suitable one. They didn't revert with any update for an hour while we sat in the stinky room, getting headaches from the stench. We had to call reception after which a porter was sent to take our luggage to the room next door, which smelled normal and fresh. You'd think that'd be the end of it. They apologized citing a mix up or error in allocation of rooms while I wondered exactly who the stinky room had initially been intended for (if it really was a mix-up/error). Health inspections don't seem to be a priority and it's quite concerning. Anyway, this room had no working air-conditioning/heater (it's in the dead of winter) so we called the reception for the maintenance guy who was very helpful. He replaced the batteries in the air conditioner's remote using those from the TV remote then brought new ones for the TV remote, for a TV that only has 3 channels to watch, mind you, the wifi has been 'down' for years. For context, we were exhausted from running loads of errands when we got there but had to wait in a stinky room for over an hour for them to prepare the room. We were irritable and sleep did not come easy. Never have I missed my own bed at home, while at a hotel as much as I did that night. We decided to stay in the next day (one of us wasn't feeling well after having to sit in a stinky room for over an hour) and informed housekeeping after only requesting a towel change and no further cleaning of the room. They took out the bins and let me replace the coffee and sugar while they did so. So I ordered breakfast on UberEats afterwards and stepped out for two/five minutes to collect it and someone (within that brief window) knocked on the door and opened it while one of us (who wasn't feeling well) was inside thinking I was at the door back from collecting the delivery downstairs. The unidentified male had entered the room without announcing himself. She was startled and asked him what he was doing in the room and he mumbled something about needing to check something on the balcony as he rushed out of the room. No one called or came afterwards. What a regrettable stay. We were so relieved to check out the next day to stay at a way better hotel nearby. Hospitality 0 Value for money 0 Peace of mind 0

Das Zimmer ist sehr sauber, die Dekoration ist relativ neu und ähnelt einem reinen und sauberen schnellen Hotel im Haus. Das Frühstück ist schlechter und kann gepflegt werden. Die Umgebung und Bedingungen im öffentlichen Raum sind allgemein.

Third review Giving balanced reviews and praise where it’s due is helpful for all guests. This visit, (compare my previous January review) I highlight the obvious and pleasing upgrades. The hotel was being repainted in places and the roofing was being renovated. I did not mind seeing workmen and ladders at all. They reminded me that we too ‘clean house’ and that the hotel is serious about surfaces being kept fresh. Railings were clean. Well done Mr. Peter Gregersen (GM) and team! The workers were friendly too. A few discreet signs advising wet paint would have been appreciated (mom had a painted hand). I was pleased to have met the Executive chef at breakfast and also the GM. Courteous discussions about challenges and successes provided valuable insight which many guests are simply unaware of. Signage Repaired since my last visit. Looking good! New guests may be a little confused about parking arrangements. Reception Very courteous. Thank you Olwethu for helping me with my room request and for following through with the thoughtful placement of water in the fridge. Made a lovely impression – no need for me to cool water upon arrival. There was no blaring music at reception. The experience was tranquil and efficient. As a returning guest, (and even for new guests) I still recommend providing emphasis on experience. Consider monitoring returning guests and greeting accordingly: ‘So good to see you again sir’; ‘You do remember that you have security parking on hotel premises?’ ; ‘Would you like a refreshing cordial while we check you in again?; ‘If it rains we have an umbrella for you in the cupboard’ (I didn’t check to see if there was one – this hotel is not a single building with lifts – the rooms and apartments are spread out among well-kept gardens) etc. In my view, a quick call to the room a few minutes later will demonstrate the hotel cares that expectations have been met. This also obviates the generic welcome back cards that some hotels provide. It’s very personal and may address any issues seen in other reviews. ‘Would you like an additional towel? Do remember that we offer a room service snack list for you to enjoy on your balcony and cocktails are served on the terrace’ etc. Room Blinds were clean and straight. Old wooden curtain rods have been replaced so no more animal noises. Curtaining was clean. Very tranquil and clean. Thank you. Still no cushions on cast iron balcony furniture? Our bathroom was very clean and water drained well. I called attention to a patch of mould in some grouting and the cleaner paid particular attention to scrubbing. Well done! Tea and coffee facilities are offered and the microwave was spotless. The apartment front door closed easily – well done! Beds neat and very comfortable. Sliding door windows clean and clear. Well done! No mini bar facilities are offered. Consider asking guests if the fridge could be pre-stocked? Sell the experience! For guests in self-catering rooms, consider offering to purchas