Mill House Inn

Deeply disappointed and shocked in how run down the Inn was after I saw it 10 or 12 years ago when it was beautiful. When I arrived in the evening, no one was there – not an inn keeper, manager or any other guests. There were no cars at the property and it appeared there was no one staying there. Room 4 is terribly shabby and depressing. Torn window treatments and dirty rugs which I have photos of to prove. This was not how the room was described when booking and is not what one expects of a high priced East Hampton Inn. However, the worst part was seeing a MOUSE TRAP under the bed!!! The inn keeper on the phone became defensive and was not at all apologetic. He was rude. talked incessantly – again not how you treat a guest. From Trip Advisor reviews, others have had the identical treatment. I have come to East Hampton for over 20 years and never had such a terrible and stressful time. I help off writing a review as I was hoping for a 50% REFUND as I left the next day and left $2,000 on the table. The request is more than reasonable given the depressing and worn room, the behavior of the inn keeper and the condition of the inn I have stayed in Inns worldwide and never has there NOT been an urn of coffee waiting for guests in the morning. Telling a guest you sent your chef home is ridiculous. Seems the Inn is trying to save money everyway possible. Save yourself the aggravation and money!!

A very pleasant property I have stayed here numerous times but not in past few years . Still fabulous , staff that truly aims to please , nothing is too much . We had suite 40 “americas cup.” This suite has a nice outdoor terrace/deck for sipping morning coffee . Great shower, as always wonderful linens and And a down comforter and pillows . A short hop to sag harbor for dinner and a bit of shopping . Kenny the innkeeper , lovely kind professional gentleman. He is avail for the guests needs and conversation. Kelli is the assistant a gem . So helpful with dinner reservations and in general planning our activities. Morning breakfast quite tasty With quite a few nice choices. We will return soon to see our new friends “ Kelli” and Kenny”

The Inn is so charming and the location couldn’t be better. The best part is the helpful staff especially Dawn at the front desk. Whatever you need she is there to help. The breakfast is amazing. Where else can you get a lobster roll for breakfast! We had a glorious time and plan on returning next year.