VITS Devbhumi, Dwarka

Good place and service. Food is probability the best part of this hotel.

We asked for a room with twin beds. Walked in and saw there was one big bed. Once I called, they did send someone to address the matter. We had asked for early check-in and they did their best to get us a room by 11AM which we appreciated. We tried to use the safe in the room and it didn’t work and started to alarm. We had to call someone to help stop the alarm and reset the safe. The AC wasn’t working and when we called for help someone came up and explained that we have to press a small button near the bed to activate it, something that could have been explained to us when we were first brought into the room. One would never intuitively know this unless someone told us. I tried to use the kettle to boil water and the kettle was leaking because the spout was not fused anymore and I poured boiling hot water all over the place. Only when we called did they come and replace the kettle. I pressed the flush in the toilet and it wouldn’t stop flushing. I had to forcefully pull the flush button to make it stop. The TV has a very limited number of working channels, isn’t a smart TV despite it being 2025 and a higher price ranged hotel. The Wifi simply didn’t work in our room and when I asked the reception they told me that because it’s a corner room the Wifi is weak. It wasn’t weak, it literally didn’t even show up as an option to log on to. This is not a difficult thing to have in place in this day and age. This was something the reception could have informed us at check-in so that we might have had an option to ask for a better positioned room with a stronger Wifi signal. If you need good internet, don’t come to this hotel. There are a lot of things that could have been better. I’m not one to normally complain but it just seems like there were one too many things to not make this list of observations. On a positive everyone I encountered was nice. The food in the restaurant downstairs was good. The fitness room was ok, didn’t have weights but had a good selection of cardio. The views from the rooftop were nice.

VITS Devbhumi Dwarka provided very Blessed, Peaceful and Joyful stay experience. This surely enriched our overall experience of Dwarka trip. Team VITS especially Mr.Savin at Reception surely provided best in class service. He was already in touch with us before our arrival and ensured we receive right care and support since we were travelling with child and senior citizens. Rooms are well maintained and perfect for short stays. Kamat restaurant within Hotel itself is amazing. Great food variety and great taste. Entire team at restaurant and Mr.Chef especially deserve appreciation for all great work they been doing. All in all, great property, great service, great food, top class staff.