Gastnutzer
20. Oktober 2022
HK Hotel Düsseldorf City is not a hotel I would recommend. They were the preferred hotel for the K Show in Dusseldorf so I booked with them thinking they would be good. On the day of check-in our flight was cancelled, and we could not get another flight. The hotel manager would not allow us to amend our reservation to the following day when we could get a flight. *********** allowed the changes but when the hotel manager realised it was a €2000 booking, she would not allow the changes. I find this level of customer service abhorrent! We would not travel through no fault of our own so she could have been flexible. If you are a company visiting the K-Show, please avoid this hotel.
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