Aloft Durham Downtown

Receptionist Benjamin Granby needs to be removed The reservation was made under my e-mail for my partner Rebecka who was staying at the hotel with her mother for a lecture. Shortly after her check-in, I received an e-mail of the receptionist asking my partner out on a date. The receptionist seemed to have no clue he was e-mailing me from what the e-mail suggests. He also went out of his way and provided free breakfast and parking as incentives to try and impress my woman. Using customer information such as email or phone numbers for personal matters is extremely unprofessional and should not be tolerated. I was going to leave this alone but I can’t help but to think of how many times this creep has done this to other clients. I request a full refund of my stay, since upon telling my partner what happened, neither her nor her mom were comfortable sleeping at the hotel after knowing this man used private information to reach out and try to get to her. I also request that the mentioned receptionist is removed from his position or at the least suspended. This unprofessional approach made my woman’s stay very uncomfortable for what was supposed to be a mom and daughter family matter stay at your facility. As an active duty service member currently deployed in the Middle East, incompetent people and unprofessional behavior I cannot keep up with. Attached is Benjamin’s email and my response to it.

Stayed at Aloft before but never had so much issue with noise. Theres noise (probably exhaust but sounds like vacuum cleaner) from the bathroom every 30 minutes or so and throughout the night which ruined my sleep. And then there's the train that blows it horns for a straight minute starting 5am which is unbearable.

Great experience. When we arrived (in the snow), the heat was not turned on in our room. It was 60 degrees! A little chilly. It eventually warmed up and was very comfortable. Maybe no one had stayed in the room recently and we certainly understand saving energy, but maybe just check when it is reserved!

The property was nice, nice bar, nice lobby and cafe. Gym looked very nice and the view, overall, is great. I paid for a city view, but living local to the area know that I instead had a direct view of the one office building facing the opposite direction of the city. Otherwise the room was great, very comfortable and clean. I tend not to take these things too seriously, but someone who does might have objected.

If you’re going to a show at the DPAC there is no better place for the money. Rooms were up to date with large windows and tall ceilings with a more modern design. Bathroom was upgraded and showers were nice. Easy onsite parking in downtown with an additional parking fee. But it’s good for 24 hours so you can stay parked after checkout to walk around or enjoy a show. Great experience overall.

Gave you the big city vibe with all the southern hospitality