Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle

Excellent

停車方便，商務出差不錯

The staff here was very unprofessional! We booked a room for a night through ******* and was driving from NY so around 2pm we called the hotel ahead of time and let them know we were on our way but would be late and wanted to make sure we would still be able to check in when we got there, the person we talked to asked for our confirmation number pulled up our reservation and told us that is No Problem at all she noted it down and will let the next person coming on shift know, the weather was bad and there were a bunch of accidents on our way there so around 8pm we called the hotel again and informed them that there were major delays on the interstate and we are still on our way, we let them know that we have 4 kids and wanted to ensure our room will still be ready since we wouldn't arrive until the early morning hours, the same person we talked to earlier once again reassured us that our room will be ready for us when we arrive and we had nothing to worry about. When finally arrived a little after 2am the person at the front desk informed us that they did not have any rooms at all available and that there was a miscommunication because due to some system error they had my reservation for a different date. When we asked her why the last person didn't tell us that while we were in communication with her she said that the other worker must have saw that we had a booking but didn't look at the date....This whole situation made no sense to me.👿

The red hair woman who checked me in was phenomenal and the shuttle driver who came and got me from airport as well… but never seen housekeeping except when I had to call for face towels which they showed up quite a while after I called and when asked would they swap the other towels they said they would get to it in a bit and never did trash was full all weekend… and when I left this morning asked about shuttle to the airport they said they didn’t start doing shuttle until 9 am which made no sense

My stay was pleasant..I had the 2 bedroom suite..Initially i was in room 608 and had it changed to 408..Unfortunately, the agent who checked me in didnt change it so another guest tried to enter..it was a little hiccup but it didnt affect my stay. I would definitely stay here ahain and recommend.

The amenities such as the full service kitchen and the balcony. Loved the privacy.