Quality Inn Warsaw I-40

I paid for one night New Year’s Eve and there was no complimentary breakfast. The front desk clerk told me they forgot to leave the keys and to call back at 12pm New Year’s Day to see if I could get a refund. The hallways smelled bad and the back door has no lock on it. This hotel needs to be remodeled for the price they charge per night

Where to even begin…I first booked on Choice App at Econolodge across the street. Upon arrival; the property looked abandoned and no signs of life anywhere. Front door was locked with no signs. Sooooo, I go across the street to Quality Inn - Warsaw I-40. Upon walking up to the front door, I notice the doors did not open completely. The first set of doors were already opened and the 2nd set (entrance to lobby) only opened about 3 feet. I see a group of individual sitting in the lobby area conversing - looked like a family meeting. One of them stands to help me and walks behind the counter. I explain what happened at Econolodge across the street and she says to me “They are open” and seemed offended when I told her there was nobody there and further explained the phone number did not work. She quickly assigned room 117 and tells me it’s down the hall. I go to my car to get my things. Upon entering the room, it smells heavily moldy and musty. I turn all of the lights on so I could see and was horrified. There were dead and alive roaches on the floor, water damage and leaking water from the ceiling, mold along the flooring, a used towel hanging behind the bathroom door and flies buzzing around the room. I returned to the front desk to check out of the hotel and asked if they inspected their rooms before giving out keys to guests. She said, yes, always. I explained what I discovered in the room and requested a refund. The employee was obnoxiously rude and said she spoke with the employee across the street at Econolodge and said she told her that she didn’t see me over there…then she said I would not be receiving a refund because she would offer me a different room. I repeated myself that I would not be staying at their location and again asked that they refund my money. I gave her the key back and asked that she print me something for check out - she refused to do so…I then asked that she contact a general manager or someone that would be able to assist me and she explained that she would be discussing it with them at a later time. When “attempting” to exit the lobby, the door swung open and the employee yells, OOOH! YOU BROKE MY DOOR!” and grabs her phone to start recording me…I was in complete shock. Honestly, don’t know how either of these locations are operating and representing the Choice Hotel brand. I am a few nights stay to reach Diamond Status this year and have not encountered ANY other property even close to this bad. It seems the two hotels are related and owned by the same people - that are sadly and poorly tarnishing the Choice Hotel brand. Upon speaking with Choice Guest Relations and explaining what happened, they tell me that they have spoken with the hotel and the staff lied about what happened - stating that they offered me a discount and that I broke their door upon exiting the property (See photos). There were multiple safety issues, including an alarm that was beeping the entire time I was there. This property should be shut

Room was in need of some serious maintenance lock busted on door huge water stains in ceiling outlet covers missing screws unsure how it was even staying on the wall in bathroom was over priced for the condition of room and building wouldn't have stayed but was exhausted from traveling all day