Spark by Hilton Dumas

Great stay! We were a little reluctant because we had never heard of Spark, but figured we couldn’t go wrong with a Hilton property. So glad we took the chance and booked! Staff were friendly and helpful and the room was immaculate. Comfortable bed with quality linens and comfy pillows. Spacious shower and bathroom as well.

The stay got off to a bad start. The desk staff does not sit at the front desk, as is the common practice at other hotels. Instead, the staff apparently hides behind a partition behind the front desk, unseen by anyone who walks into the lobby. Maybe the clerks there are monitoring security camera views of various parts of the hotel, and supposedly watching for someone to walk up to the front desk and need assistance. Not likely, though. Probably they are scrolling through social media posts on their phones and not paying attention to the lobby. When we arrived, I waited 5 to 10 minutes for someone to appear at the front desk. Finally, a maintenance man who seemed familiar with this front-desk arrangement called out to the night clerk, who finally arrived and was apologetic. The apology rang hollow, though, because while I was waiting a couple who had checked in earlier walked by in the lobby and told me they, too, had waited a long time. Another couple volunteered to call the front desk from their room on my behalf. In the morning I never saw a clerk at the front desk when I went to eat breakfast. This "system" appears designed to avoid "bothering" the staff with questions or requests from the guests. The breakfast was disappointing, as a reviewer warned. There is no traditional eggs and sausage, which would bother some people but not me, because I avoid fatty food. But the best bagels -- cinnamon raisin -- were gone. There is no coffee and lukewarm "hot" water for oatmeal.

We had a great stay. Stay was exceptionally kind and helpful. Especially the lady in the morning with breakfast.

Spark is a very nice hotel. The room was huge, clean and new. No coffee pot in the room but it was ok. Breakfast is mostly bagels. This is our new hotel of choice.

Breakfast was almost nothing We were super impressed when we first got to this hotel! It looks amazing and the front desk staff was extremely friendly. Unfortunately the breakfast was a huge sad disappointment. Especially because we planned our departure time so that we could eat breakfast before leaving.

My grandma stays here all the time! She loves them! They alway accommodate her in every way they can.