Song Hotel

Der Service kann überhaupt nicht mithalten, das Thermalbecken hat kein Wasser und es dauert fünf Anrufe und zwei Stunden, bis das Wasser abgelassen wird …

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

還是文華就入住過，酒店的園林很喜歡，後來易主，有段時間水平下滑，但這次入住感覺整體有所提高，特別是工作人員服務意識和態度都很好，看得出來有在用心管理，但有點小瑕疵就是客房修繕之後的細節處理得不夠完善，比如牆紙開翹、塗料殘餘、櫃門拉手脱落、設備噪音等，希望酒店能越來越好，不負美景！