Le Dracy Hôtel et Spa

Wir haben im Laufe der Jahre viele Male in diesem Hotel übernachtet und es ist ein regelmäßiger Zwischenstopp auf unserem Weg nach Norden oder Süden. Dieses Mal waren wir jedoch ziemlich enttäuscht, als uns nach 8,5 Stunden Fahrt – wir hielten nur zum Tanken an – gesagt wurde, wir könnten keinen Drink trinken, weil das Personal gerade zu Abend aß! Wir setzten uns zum Abendessen und der Kellner sagte, er könne keine Getränkebestellung entgegennehmen, bis er unsere Zimmernummer genommen und uns eine Speisekarte gegeben hätte. Hallo?! In den Badezimmern gibt es jetzt diese schrecklichen, an der Wand befestigten Seifenspender, die an öffentliche Toiletten erinnern und die man nicht erreichen kann, wenn man tatsächlich in der Badewanne sitzt. Das Essen war so gut wie immer, aber wir sind der Meinung, dass sie im Hinblick auf das Kundenerlebnis noch etwas nachbessern müssen.

Our first stay at this hotel and definitely our last. Was looking forward to our stay at this hotel on our journey home from the South towards the tunnel. I cannot fault our room which was a Superior room, very spacious bedroom, small sofa area and really good size bathroom with shower. Whilst I didn’t use the swimming pool having arrived quite late it looked very inviting. If travelling with a doggy which we were the rooms were doggy friendly and good green space to exercise. Our disappointment started when we went for dinner on the terrace which just happened to be next to the pool, whilst I have absolutely no problem with people swimming and enjoying themselves I don’t particularly want to be around this from a noise sense whilst eating my dinner. There needs to be a cut of time for the pool as there is in many hotels, as dinner starts from 7pm maybe this would be a good time. This aside we were surprised to note people being seated and given menus whilst we were ignored having been seated prior (not sure if this was a Brit thing as the majority of visitors were either French or Belgian). When we were finally given the menus written in French I struggled with a few of the descriptions as they were very lengthy. Whilst I speak some french this was proving a little challenging. When the waiter finally came to take our order I asked whether he spoke English to which he replied he did so I asked if he could translate a few of the items. His answer was that he was busy taking aperitif orders and would come back. He never returned approx 15 minutes so I managed to decipher with the use of my phone. A different waiter then came to take our order which for me was french Guinea Fowl and for my husband fish in a bouillabaisse sauce. When this arrived the plates were so hot to the point of boiling hence sauces and vegetables were sticking to the plates. The Guinea fowl was so overcooked to the point of being mushy and very cool inside and the fish also was very over cooked and dry on top where it had been standing under a heat source. Once again we waited ages for our table to be cleared which didn’t seem to be the case for others. We decided to try a dessert as they looked quite good from what we could see on other tables but again struggled to get a menu. We asked the same waiter who previously didn’t return for a dessert menu, we watched as he served others and attended to them when all he had to do was bring along a couple of menus for us…. He finally brought them some time later. All in all a very uncomfortable time during the dinner service with a very, very rude waiter who’s name I unfortunately did not get. Despite the service the restaurant itself did not have the feeling of a nice atmosphere, it was very busy with tables very close giving a crowded feeling at times. Breakfast probably one of the most disappointing we have had travelling through France, hot options being scrambled egg which did not look at all appetising. Unfortunately I wou