Home2 Suites by Hilton Dothan

We got to the hotel and we did not have any hot water in our room, so the hotel switched our room saying it was just a problem with the one room, when in fact the entire hotel did not have any hot water. So we all had to take showers in ice cold water. They did not offer us a refund where we could go and stay in another hotel either. It was pretty much sorry, but oh, well. The hotel was really nice and clean, but people go to a hotel for a place to sleep and shower when traveling. Paying a $169 and then having to take ice cold showers is completely unacceptable! And they fact that they knew they had a problem with their hot water and did nothing to attempt to remedy that until the next day after everyone checked out is even more unacceptable. The appropriate reaction would have been to refund our money so that we could find another hotel that offered hot water. It’s a miserable experience after you have had a really long day and you are dirty and just want a hot shower to then have to bathe in ice cold water. It wasn’t even lukewarm.

Kia was amazing to deal with. Very understanding and personable. This girl deserves a massive raise, or at the least some recognition for how awesome she is. I would use any hotel she is a part of. She’s the best. Very nice. Probably is pretty too. She’s just really helpful.

The most neglected Home2 we've ever stayed in. The room wasn't cleaned well at all. There were hairs in the shower/tub. The bathroom floors were filthy. Those floors should be mopped after every guest. The room needed to be vacuumed. To top it off, there were dirty molded dishes in the dishwasher. Very disappointed...