SpringHill Suites Dothan

What a wonderful stay! This shiny new property is very nice, but the PEOPLE are better than any we’ve ever encountered. The front desk manager, Charles, set the tone for our stay. Professional, sharp and warm, he made us feel like friends. What a great first impression. He has a bright future with Marriott. We did have a couple of housekeeping needs, and the excellent attitude continued. Helpful and pleasant is an understatement. The suite layout was roomy, comfortable and nicely appointed. The bed was on the very firm side, but we slept well. No noise intrusion. And very clean. The front desk staff were ALL excellent and happy (it appeared ) to be there. What a difference compared to our recent 40-day road trip at a different hotel each night. This hotel was top-notch. We chose the first floor and enjoyed the proximity to the coffee in the morning. Our only “note” is that the breakfast was less than stellar—not a huge selection and minimally stocked. Thanks for a great stay. We will be back in a week!

New hotel, great location on the way to Florida! The day we checked in was the day that the credit card systems were down so things were a mess but the staff handled it very well. The rooms were very clean and spacious. The pool is a little small but worked fine for my kids. We will definitely stay again!

Great stay. New hotel with a great layout. Plenty of room. Comfortable bed and pillows. Huge T.V. Plenty of USB ports for charging. Very friendly staff. Very clean and orderly. The only complaint is the cable or satellite kept fading in and out. I would definitely stay again.

The entire hotel ran out of toilet paper. No manager was around to go buy toilet paper from a grocer in the interim. We were 5 people staying for 3 nights, and a half roll of tp with a potty training toddler isn’t enough. The receptionist felt so bad that she gave me the half roll from the staff bathroom. Another receptionist (Peggy) didn’t know how to ring me up and proceeded to scan the items in my face. The elevator on the right (#1) had issues with its call button in the lobby, and on the second floor. We had to press the call button on the left elevator (#2) to be able to get grandma up and down. There were stains on the bathroom wall that looked like coffee by the trash which tells me that housekeeping didn’t clean thoroughly enough. There are too many basic things breaking down (adequate supplies/lack of proper training) that shouldn’t be happening. When I escalated this to receptionist, I was told there was no manager around to escalate the issues to. I don’t believe I would ever visit this hotel again, so how could I ever recommend this hotel? The terrible experience at a brand new hotel is astonishing. The two stars are for the breakfast attendant, the and the maintenance worker who really embody what it means to be in hospitality (polite, gracious, and kind).