Dorchester

I stayed here with my son for four nights (my son stayed 2 nights because he had a trip). The room was very big with a double bed and a single bed, everything was very clean, the mattress was very comfortable, I couldn't hear any noises from outside or from other rooms and I was in the first floor which was great. Breakfast was very good with a lot of choices. Excellent location close to the town. The only downside is it was difficult to get hold of any of the members of the staff when I needed to ask them something or collect a parcel I had delivered to the hotel, there was nobody in the desk every time I went there, even when I had to leave my room I just left the keys in a box and left without telling anyone.

Nothing was too much trouble and Jason in the kitchen did a sterling job! We arrived not long before the kitchen was shutting but Jason still cooked for us. Staff were very helpful and the room was comfortable, particularly the bed. We parked outside but there’s a big car park a stone’s throw away if there are no spaces directly outside the hotel.

EXCEPTIONAL SERVICE especially from the restaurant/ bar waiter called Colby who was so helpful, approachable, sincere and fun. The vegan linguine was delicious so thank you to Michael -- Especially since he had a bandaged arm! The room was spotless so thank you to housekeeping. Working on a bank holiday weekend is never fun but they are a credit to the company as they were all smiles! Thank you and I hope the company knows your worth.

Excellent easy self check in service, clean room, comfy bed, great shower. Help yourself to more tea bags, sugar etc for your room at reception. Meal Deal for breakfast and dinner excellent value and the food for both, cooked by the lovely, friendly Jason was lovely. Staff friendly. Quiet nice area, would definitely use this hotel again.

This is by far the worst Premier Inn I have ever stayed at, Prior to staying here I have always had a good experience in Premier Inns, Unfortunately this lets the chain down. There were 2 lifts and only 1 was working, there was no evening meal service as the restaurant was closed. The room was hot and the Air Conditioning didn’t work, the breakfast service was awful, having to wait for food to be bought out and the hotel wasn’t overly busy, and when it was it was cold, overcooked and swimming in grease, would definitely not recommend, Modern day robbery.

When we got there at around 8pm the restaurant was closed and was told that it was quiet so they closed early. The key card was a problem and in the end my wife and I ended up using the same card. It was the first time I took some friends with us and on the first night, kids that were also staying there were banging on doors, including are friends. She spoke to the adults of the Ruby club the next morning and they said they would sort it. We went out for the day and when we return we were going to get a drink in the bar but was told the bar was closed for the Ruby club as they where having a party. That night are friends went to bed only to have the same again as the night before. Most of the adults form the Ruby club was drinking and some of them alot. My friend this time reported it to the reception.