I reserved Dec. 2-9. I extended my stay another week Dec. 9-16. I checked out the 9th, paid my balance & paid for the week Dec 9-16. I was given a new keycard for the same room so I would not have to pack and move rooms. On Dec. 9th, 2023 at 11:36p.m. I was woken up abruptly by a man in civilian clothes banging loudly on the door. I woke up terrified and disoriented. The man demanded I opened the door. Said he was sent to remove me from the room, that the room was supposed to be vacant. He angrily insisted I needed to get dressed and leave the room. I asked for the manager to please call my room, he said he was the manager. I later found out he was the food & beverage manager Omar, not the hospitality manager. A couple was coming in the hallway & looked at us like we were a bickering couple. Extremely embarrassing on top of the harassment. I gave him my last name & explained I had extended my stay. He left. About 5minutes later I got a call from Rasheed at the front desk. He went on & on yelling at me demanding I leave the room. This went on for long minutes to where I put the phone down to not hear his yelling and insults. I was harassed, terrified, insulted, humiliated and disrespected by these men. The harassment kept me from sleeping well for the rest of my stay. I had to go to urgent care & from urgent care they sent me to the ER. Still today 12/20/23, I wake up at night terrified & anxious in my own home. This was the worse expirience I ver had in any Hotel; ever!
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