Hôtel Best of Both - Divonne-Les-Bains

Not at all relaxing or family friendly. No access to swimming pool, 'cocktail bar' non existing. Very cold and unwelcoming. A black mark on our holiday. Receptionist was rude and not solution based. Really needs to decide what type of hotel they want to be.

I have never felt so unsafe and disrespected at a hotel in my life. During my stay, I was robbed inside my room — something that should never happen in a place that claims to offer hospitality and security. The hotel’s security measures were practically nonexistent, and there were no proper cameras or safeguards in place. The manager did not even want to check the cameras because apparently he wont find anything since the cameras are around the lobby only. He kept delaying checking the key entry access history of my room and didn’t check it at the end. My bags were open, ripped open and had money stolen. What made it even worse was the manager’s shocking attitude. Instead of showing concern or taking responsibility, they were dismissive, rude, and made no effort to help resolve the situation. The cherry on top was the manager’s claim that theres no proof anything was stolen and apparently he shouldn’t take any responsibility for what happened. Wow. A hotel is supposed to be a safe haven for its guests, but this place is the opposite. Between the theft, the lack of security, and the appalling management, I would strongly advise everyone to avoid this property. There are plenty of other hotels where your safety and dignity will actually matter. To add to all that, the service is bellow 1 star and the staff is miss treated and clearly shows when they service other clients.

Disappointing stay with lack of comfort The room was spacious and the hotel is placed in green surroundings and -on a clear day- with view to the Alpes. Easy acces and free parking. Breakfast below expectations. We discovered vey soon that was no hot water in our bathroom. When contacting the staff they said it was a problem for the entire hotel and it would be solved the next day but nothing happened during our 2-nights stay.The reception didn’t mentioned the problem it at our check-in. We did not use the shower neither the spa do to fear for Legionella in the pipes, so we were not happy for this stay. At checkout we were told we would get some kind of compensation for the lack of comfort but we haven’t heard anything from the hotel. So this stay was disappointing and the service not worthy for a 4-star hotel.

Quiet comfortable hotel on the lake. Close to Geneva and other attractions, 25 min from airport. Comfortable bed, very clean, nice pool although not all jets in working condition. Good restaurant - excellent lunch and dinner