La Brisa Boutique Hotel

I feel completely mis sold by the manager Marisda regarding this properly as well as reading various incorrect reviews in Food and Drink magazine and the Guardian. After spending several weeks in 5 star hotels in Corfu, Albania and Paxos , including IKOS we could not wait finish our holiday in Dhermi at La Brisa. I had spent the previous 9 months communicating with the manager to ensure we were booking the right hotel for our family with the correct room and location. We required an adjoining room for myself and my husband and our two children. The manager Marisda sent me numerous e mails and what’s ap messages showing me the side view rooms with partial sea views. The communication was extensive. The rooms and the view looked lovely and we were assured via e mail that we would be reserved a top floor room with partial sea view. We were also assured that there would be a note on our booking to ensure that our room was not changed. For two nights the total cost was well over £1000. Not the cheap Albania we had heard about but as the WhatsApp videos looked so nice we decided to go with and spend the money. I can honestly say this is the worst hotel we have EVER stayed at and it almost ruined our holiday. We kicked off to a bad start with the receptionist telling us we didn’t have an adjoining room then eventually finding we did and then telling us it was on the first floor, despite all the promise of a top floor. Conveniently the Manager is not in the hotel due to sickness but she did e mail me to apologise and we were offered an upgrade for one room which was absolutely pointless as our children need to be next to us in case they wake up during the night or become sick. They need to feel safe which is why we booked an interconnecting room so that we were all in the same space. We were left beyond frustrated and disappointed. The location of the hotel is so awful that we toyed with leaving Albania early and heading back to Corfu but the logistics with the kids was just too much for the end of our holiday On arrival at the room we found our balconies faced a carp park / building site. One of the reasons we booked the hotel was so that we could have a relaxing drink on our balcony with a lovely view after our kids went to bed! This was not going to happen. I also need to add at this point that Dhermi is horrendous. You could be anywhere, magaluf, falaraki, blackpool, Ibiza on speed!. Three bars outside the hotel are all competing to have the loudest music and the result is a baseline drone that you cannot get away from. It’s not even good music and you can’t decipher one from the other! Our ears rang for days after we left. There is no peace to be had anywhere. The music does stop at 12am but by then everyone is over tired and grumpy. It picks back up in the morning and gets louder as the day progresses and as I mentioned it’s impossible to escape noise from one end of the strip / promenade to the other. I don’t know where

The room was very nice, spacious, clean, well appointed with an ocean view. The bathroom was poorly designed. The shower did not drain and the water pooled on the floor. We had to use towels as water breaks. A word about the loud music… I get it, it is the beach. The La Brisa website warms about it. Nonetheless, it is truly difficult to understand just how horrible it was until you are in it. It is a constant drone of loud, thumping, techno. Someone in the management team told the investors, “this is cool” when it is actually annoying. The staff were a fashionable, well appointed and handsome bunch. Service was slow and indifferent. Housekeeping was especially slow After being gone the whole day with the “Clean Room” light on, I had to go down to the front desk at 3 PM to finally get it done. The breakfast… it was subpar. I have never seen 50 sunny side eggs stacked in a warmer like that. They were overcooked and tasteless. Coffee was bitter. In summary, La Brisa was not worth the premium price and I would not recommend it.

Extraordinary location on Dhermi beach. Excellent hotel, with just a few details to improve. Very good,spacious room with balcony and fabulous views of the beach and sea. Great bathroom. Comfortable bed Fabulous rooftop with infinity pool. Reasonable breakfast served in the Arthur restaurant. Variety of choice but with very limited fruit Nice sunbeds and wonderful beach Now what I think needs improving: First the Service at the Beach club. Not very friendly, not very efficient, distant. In short, terrible service. Unbelievable having to pay on the spot, not being allowed to put the payment on the Hotel account. When asked why, the employee simply said it was because Hotel customers consumed it and did not give the room number. I travel all over the world and it has never happened to me. The noise from nearby bars is very unpleasant for those who want to rest. The service at reception was distant and very unfriendly. No smiles or friendliness. Although the Hotel has underground parking, our car was parked in an open field at the entrance to the Hotel. In summary, an excellent Hotel. Great facilities. Poor service, unfriendly employees. Terrible beach club service. Some things need to improve to be a fabulous Hotel