Nightcap at Carlyle Hotel Bewertungen

Antwort der Unterkunft: Thank you for reaching out and sharing your experience. First and foremost, we want to express our deepest gratitude for your quick thinking and the humanity you showed by assisting the medical team. Your actions were truly commendable in a very difficult situation.We would like to clarify that our management was aware of the situation with the neighboring guest earlier in the night. Our staff remained on-site until 12:30 AM, at which point the police had already been involved and the situation appeared to be under control.While our reception is not physically staffed between 12:00 AM and 9:00 AM, we provide emergency contact numbers posted throughout the entrance and on all doors specifically for situations like this. We are very sorry that these were not utilized or that you felt unsupported during the night.We take your feedback regarding our emergency protocols very seriously and will be reviewing how we can better support our guests during non-staffed hours.Thank you again for your assistance during an emergency.Sincerely,Management

Antwort der Unterkunft: Thank you for your feedback, and we will surely inspect our rooms as per our standards to address these maintenance concerns and ensure our facilities are functioning correctly for our guests. We appreciate you bringing this to our attention and hope to provide you with a much better experience in the future.

Antwort der Unterkunft: Dear Guest,Thank you for your lovely feedback.We hope to see you again at the Carlyle Hotel.

Antwort der Unterkunft: Thank you so much for your kind words! We are thrilled to hear that you found our location convenient and enjoyed our meals—we take great pride in offering a variety of options, including our seniors' menu. It is wonderful to know our staff made a positive impression on you.Thank you for your feedback

Antwort der Unterkunft: Thank you so much for the wonderful review! We are delighted to hear that you enjoyed our convenient location and the variety of nearby restaurants and groceries. It’s also great to know that our ground-floor restaurant and free parking added value to your stay. Our housekeeping team will be happy to hear their efforts to keep everything clean and tidy were noticed. We hope to welcome you back again soon

Antwort der Unterkunft: Dear Nandeesh,Thank you for sharing your feedback with us. I am very sorry to hear that your interactions with our front desk team did not meet the high standard of service we strive to provide. This is certainly not the impression we want to leave, and I will be addressing this with our team internally to ensure we are always welcoming and helpful to our guests.Regarding the lift, as our property is a [mention style, e.g., historic/traditional] building, we unfortunately do not have an elevator on-site. We try to make this clear in our property descriptions, and our staff is usually more than happy to assist with luggage if requested. I apologize if this assistance wasn't offered or available during your stay.We appreciate your honesty as it helps us improve, and we hope you might consider giving us another chance in the future.Best regards,Team Carlyle

Antwort der Unterkunft: Thank you for your kind review! We are so pleased to hear that you found our property to be a nice and quiet place to stay. We take great pride in providing a peaceful atmosphere for our guests to relax, and we’re happy we hit the mark for you. We look forward to welcoming you back soon