babinski3
9. Juni 2024
I booked 3 rooms for my family of 10 for the night of June 7, 2024. Upon arriving we found the rooms to be unclean. There was hair in one shower drain, a candy wrapper on the floor, no soap in the shower - and not soap bars, no pillow cases - they gave us wrappings to use instead, and too few towels for our party. They could not accommodate 4 of us with their advertised free airport shuttle. For a 9:40 am departure, this group needed to take the 6 am shuttle, the next available was 8 am. The night manager was contacted and only offered some additional hyatt points. We have stayed at many other hyatt properties as well as IHG, Marriott Bonvoy, Hilton and have never experienced this degree of poor cleanliness and unhelpfulness of the staff. If I wanted a motel 6 experience, I could have saved money. I would rate this property as a 1 star with a 4 star for location proximity to the Denver airport - there were several other options on the same street that would probably have been cleaner.
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