Hotels in der Nähe von My Lord's Royal Mimi Mall, DeKalb County

Kundenservice ist schrecklich

Das Hotel liegt direkt neben der Universität. Das Frühstück ist sehr einfach. Das Zimmer ist sauber und sehr sicher. In der Nähe gibt es einen Studentensupermarkt, um das Notwendigste für die Armut zu kaufen, und es gibt ein gutes japanisches Restaurant.

The cleanliness and comfort of the room was awesome. It was easy to find and very close to where I was needing to be. Waffles were great too. Would definitely recommend this hotel for business or pleasure. Just the right distance outside of Atlanta.

Ich wohne in vielen Hotels...meist Marriott. Dieses Hotel erfüllt nicht den Marriott Standard. Wir prüften am späten Flug den ganzen Tag und fast verlassen und fanden irgendwo anders, aber beschlossen, weil wir so müde waren zu bleiben. Ich bat den Empfangsmann, uns ein ruhiges Zimmer zu geben, er sagte, er würde und es wäre ein hoher Stock. Das Zimmer war auf der 5er Etage (nicht hoch), direkt vor den Aufzügen. Sie hatten eine Familienversammlung und eine Konferenz statt und um 11 Uhr war es so laut! Das Zimmer war nie cool, und das Bett war schrecklich! Wie ich schon sagte, ich bleibe meist in Marriott und liebe die Matrix, aber das war nicht die normale Matrix von Marriott. Es schien auch, als wäre es aktualisiert worden, aber wer dieses Modell gemacht hat, hat schockierende Arbeit geleistet.

Nach der Ankunft waren wir warm willkommen von der freundlichen Mitarbeiter. Viele Alternativen zum Frühstück! Wir wurden König w/jacuzzi zugewiesen, das Bett war komfortabel und das Zimmer war geräumig.Gut entspannende Pause! freundlich, willkommenes Personal, sehr gute Lage. Das Hotel ist alt und könnte mit einiger Renovierung, aber es scheint, dass diese Frage behandelt wird. ”

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

Das Hotel genossen. Es war nahe zu Einkaufen und Restaurants. Sehr sauber und die Arbeiter waren freundlich.

I want to say that the five stars for this review are almost entirely because of the customer service we received from Brandon, who was working the front desk when we checked in and each night we stayed at this hotel. My boyfriend and I live in Hilton Head, South Carolina, and came to Atlanta for my birthday. I have been vacationing in Atlanta for years and this has always been my hotel of choice to stay at when I am there. This time, there was an issue with the first room we checked into and when we informed Brandon he more than compensated for the problem, including moving us to an upgraded room. I wish I could stop the review here but to do so would not be giving a fair and honest account of our stay. As previous recent reviewers have stated, the rooms are in desperate need of renovation/updating. The room we were moved to was very nice and the bed was so extremely comfortable that we wanted to take it with us. In fact we were so pleased with the customer service we got from Brandon that we ended up deciding to stay an extra night when we had only planned on staying one night. However, I did discover black mold on the ceiling above the toilet and water continuously dripped from the shower head in the shower, which I'm sure is costing a fortune for the hotel. The breakfast staff was super friendly and the breakfast was excellent. We also received two free drinks for my birthday and this is where I feel that I need to address what happened. When my boyfriend and I went to the hotel bar to redeem our drinks, the female bartender acted annoyed and immediately let us know without us asking that the drink coupons were only good for house wines, house liquors and domestic beer. There were a few hotel patrons sitting at the bar at this time. We ordered two house brandies and the bartender used a jigger to measure the liquor out for our drinks and discovered she was a little short on the second drink. She turned and asked me if that was okay to which my boyfriend asked her if she could just pour the little extra into one drink and then one of us would get something else, and we would even pay the difference. She was not happy with this, so much so that another customer asked her what the problem was to which she replied that we were getting ”free drinks”. I have been a bartender for the past 18 years and I'm still currently a bartender and talking about tips or how somebody is getting something discounted or free is something that you never do because it's unprofessional, especially talking to other customers about it. She ended up just embarrassing herself because before we came down from our room to get our drinks I had calculated a good tip for her and despite the incredibly rude service I still left the tip for her, which came out to a 25% tip if we were to have ”paid” for the drinks. Because she was speaking negatively about us to other customers-when we had never seen her before that moment-I felt the need to defend myself to the peopl

Das Hotel ist in der Regel sehr gut. Das Frühstück war ausgezeichnet! Was ich nicht mag, ist $20 pro Tag für Parkplätze zu zahlen und zu zahlen $4.95 pro Tag für Wi-Fi.