B&B Hôtel Lyon Eurexpo Chassieu

J’ai passé un super séjour dans cet hôtel, le seul bémol est la localisation car si vous n’êtes pas en voiture les alentours ne sont pas très desservies par les transports en communs :)

早餐的可頌簡直絕了！！！太好吃了！酒店在工業區，附近都是工廠，不過一點多公里以外有超市Lidl，還有個yaoyao自助餐，那是我見過最最最豐富的自助餐，進去看了瞠目結舌！酒店房間比較小，但是比較通風，沒有熨衣服的，廁所還比較大。客服服務還會來門口敲門給我毛巾然後問我有沒有什麼需求。大門有密碼門禁，晚上有保安，很安全。

I had a very negative experience. Unfortunately, the staff lacks professionalism and responsibility, failing to prioritize client satisfaction—all at our expense. It feels like we’re paying to be denied decent service. The heating system in my room didn’t work,and I waited nearly three hours for a solution without any clear communication from the receptionist. She insisted, falsely, that the heating in my room was working. She refused to take further action and declined to call or connect me with her supervisor, even suggesting that “I can sleep at the reception if I wanted”. She was dismissive, stating that she didn’t care because her shift was ending soon and that she wouldn’t arrange another room. Eventually, the manager intervened, and I was moved to another room with a working heating system. Unprofessional staff with a serious lack of customer service experience!

A charmless, rectangular concrete block with not a member of staff in sight. This became a problem when the sink in our room developed a leak. An intercom call to a remote customer "service" centre produced a request that we place the rubbish bin under the leak together with a promise of a 5pm plumber. Their request to us was fulfilled. Their promise to us was not. If you prize customer service, try somewhere else.

Abbiamo soggiornato in questa struttura per 3 notti, procedendo al check-in on line e al contestuale pagamento con carta di credito il giorno prima dell'arrivo. Una volta giunti in hotel ci è stato richiesto e abbiamo dovuto fare nuovamente il pagamento in quanto non risultava quello del giorno precedente, nonostante fosse visibile dai movimenti bancari e fosse arrivata la mail di conferma. Abbiamo dovuto poi attendere i tempi burocratici della banca per ottenere lo storno di uno dei due pagamenti. Camere essenziali, molto piccole, ma sufficienti per un soggiorno breve. Occorre utilizzare l'auto per raggiungere ristoranti e negozi, non vicini.

Parfait pour sa proximité de l'aéroport, pour passer une nuit en transit, avec possibilité de recharge de sa voiture sur le parking. Parking privé fermé la nuit. Pour une chambre à 50€, c'est très bien.