Leonardo Plaza Hotel Dead Sea

We visited this terrible hotel , they give us a room looks like a prison , not as it looks like in the picture , we told them that we requstes a room with balcony and we paid for that not a room in prison , they said give us 5 minutes we will try to give another room we wated two hours after that they told us we have another room without balcony, we agreed but requested the extra money that we paid for balcony back they said you won’t get your money back! Then after that we left the hotel we bouth a tent and stayed for 1 night and we left the next day! A terrible hotel, not recommended at all

Leonardo plaza-big disappointment The hotel is very old and need immediate restoration.the service is poor and not friendly. Very noisy and crowded. No value for money. We ordered the suite but it looks like a simple room.at the evening before living they put a warning on the doors that if we don’t live on time they will give us 500 shekels fine . We will not return

The hotel was great for kids. Plenty of choice at dinner and breakfast and lots of activities for them to do. The room service cleaned the room very well and the staff were very friendly. They enjoyed the kids club with Betel, it kept them busy for hours! Would definitely recommend for families

It possible that most guests in this hotel dont notice or dont about the faults and therefore dont complain..so management doesn't realise how downtrodden this potentially once grand hotel is. This price is for what you get outrageous. But still its full!!! My pictures show the damage everywhere and the poor maintenance. It really felt like noone cared. Not the staff, not the management and certainly not the hundreds of guests. But for us this was not a positive hospitality experience. At the very least we'd expect a clean room - it honestly felt like the 5th floor suite we had, had not been used in years and had been opened for us due to this being peak season with full occupancy. As can be seen from my pictures, there's dirty walls, loose door handles, faulty plug sockets, dirty balcony furniture, filthy pool bar tables at 9am +++ Its really hard to find anything good to say about this hotel. Why don't management see fit to oversee room cleaning? Or just to walk the corridors to actually see the threadbare carpets with crumbs and shoes strewn around. Its really disappointing to write this but I think its important for future guests to know.

We were with our entire family at the hotel, we really enjoyed everything, especially from the exceptional service from *Yehudit* from the grand food court where the meals were served, the food was absolutely Amazing, we’ve travelled thought out the world, and because of *YEHUDIT* she really made our stay the best EVER!

The receptionist lital Cohen was amazing, accommodating, received our room quickly. Started our stay with her big smile. The manager chagit Msil. חגית מסיל( super helpful and told me anything I should need please come to her!! Took my son and his newly married wife with my wife and I. They couldn't believe how nice the hotel is. Spa is spacious, pool is nice size, can even do laps in the pool. Rooms are so clean ,smell so nice, beds are very comfortable. Lobby is really nice. This is my 3rd time coming to this hotel.highly recommend Bathroom are clean and large