Blueberry Tourist Hotel

Need renovation for rooms

中規中矩 離機場近 早餐簡單 床小些

Last April 1-3, this hotel was recommended to me by a friend since its very accessible to his place and many more. I checked in April 1 (Rm.302) by Ms. Risa, at first she is very accommodating. But one thing I noticed, she doesnt even explain to me anything about the services you offered, breakfast time and etc., she just gave me the key and go. Problems I encountered during the entire stay. 1. I gave Ms. Risa Php3000 for 2 nigths stay at Php1,365/night. After I paid, she didnt bother to give me a receipt and told me she will give me the change upon check out. 2. Upon check out, I was expecting to receive Php270 but she gave me only Php110. I just thought that maybe theres a tax or anything thats why I didnt bother to ask her because I was also in Hurry. April 5-8 (Rm.209), I checked in to your hotel again since I love the room and the buffet breakfast. But again, Ms. Risa checked me in and gave the key only. Problems I encountered. 1. I paid for the entire stay and again, she gave me nothing. 2. Requested to Make up my room on April 7 to Ms. Risa (again). After bfast, I told Ms. Risa to Make up my room and went outside. After 1hr I came back to the room and noticed that it wasnt made up. So I waited for almost 3hrs. At 2pm, I called front desk and Ms. Risa answered and I told her to follow up Housekeeping and she said okay. After an hour nobody came. So I decided to go outside and look for housekeepers and they said nobody informed them. So I called back again to the frontdesk and Risa told me, I never told her. Like what the Heck?! 🤷‍♂️ I called again and other frontdesk answered me and told her, “Give me housekeeper in 5mins or else find me another room.” And luckily Gigi and Ruby were very fast and accommodating. They stabilized my mood and apologized to me even its not their mistake. I called frontdesk again and told her I need your supervisor right now but unfortunately the supervisor wasnt in the premise and found out he was outside talking to somebody. The day and night passed by, no supervisor came and did nothing! May 3-6 (Rm.205) we checked in again with my partner this time celebrating our 1st anniversary. At first, we are very happy because my friends were assisted by the frontdesk and housekeeping to set up something special in the room and they did a great job. 👌💯 but unfortunately, theres something came out upon check out. 1. Ian the frontdesk called us and said our extension stay for 6hrs was almost over. I told him I talked to Ms. Maya already that will check out at 7pm. Just only 20mins extra time. It feels like they can hardly give you late check out time even they are not fullybooked. 2. Ian told me that I have to settle some charges consumed or used by my friends during the special request set up. So I was asking him what are those Items consumed or used by them? Ian just told me the total amount. Please, if theres any charges incurred during the guests stay, give them their folios or Statement of accounts. Dont jus