Premier Inn Darmstadt City Centre Bewertungen

This is a new hotel, in very good condition. We had booked a family room for 2 adults and 2 children and the receptionist allocated us Room 302 which was small and had only a double bed and a sofa which could be converted into a single bed for one child. We returned to reception to raise the problem and were told that we should make up the bed ourselves! We've never experienced such a poor attitude in a Premier Inn before that and this ignored the fact that there wasn't a fourth bed for our other child. They agreed to move us to another room suitable for 4 if we hadn't "used anything in the room" as then they could rent it out again, as if it would be our fault if we had. Despite the Premier Inn website promoting vegan food at breakfast, we found that the only hot food for vegetarians was beans and egg, and for vegans only beans! On asking about vegan options the member of staff advised that no hot vegan breakfast was available at this location! They do provide vegan cereal and oat milk but overall they don't seem to have much interest in providing vegetarian/vegan options and we wouldn't book breakfast here again for this reason. We also received no room service, the beds weren't made for us during our stay, the tea and coffee wasn't topped up, the bin wasn't emptied and towels weren't changed. Overall, although the hotel is attractive and in good condition we were disappointed that the service here fell well short of the level that you'd normally receive in a UK Premier Inn.