Gastnutzer
18. Februar 2025
Review of Taj Chia Kutir, Darjeeling We stayed at Taj Chia Kutir, Darjeeling, from 15th to 17th February 2025 to celebrate our 13th wedding anniversary. While the property itself is stunning and the overall stay was pleasant, our experience was significantly marred by poor service coordination, which ruined our special occasion. Service Disappointment Before our arrival, our travel agent coordinated with Mr. Rishi, the F&B Manager, regarding a special anniversary dinner, estimated to cost around ₹25,000. We were advised to connect with him upon arrival, which we did. Mr. Rishi assured us that he would make arrangements and get in touch with us. He even mentioned sharing his contact number, but he never did. Neither did he reach out to us nor did he arrange anything, leading to a complete disappointment. This lack of communication and follow-through showed a serious disregard for guest experience, which is unexpected from a brand like Taj. Other Aspects of the Stay • Property & Ambience: The resort itself is beautiful, offering breathtaking views and a serene atmosphere. • Food: The food was average at best, with a limited spread. For a luxury property, we expected a more diverse and high-quality culinary experience. • Service: Apart from the anniversary dinner mishap, the overall service was decent, but not exceptional. Final Verdict Taj Chia Kutir offers a picturesque setting, but the lack of attention to guest requests and poor service coordination left a bitter taste. For a special occasion, we wouldn’t recommend relying on their team for event arrangements. While the stay was comfortable, this service failure overshadowed our experience. If you’re visiting for a casual getaway, you might enjoy it, but if you’re expecting top-notch service for a special occasion, think twice.
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