Taj Chia Kutir Resort & Spa Darjeeling

Warm welcome, comfortable stay, good food and experienced work force. Enjoyed many in-house and outdoor activities. Tea testing session (forgot name of Mr blender very knowledgeable person) he explained everything about tea very well. Morning yoga sessions, mantra chanting by monks, daily tambola with jingles by MR.APIL and MR PRAJU during evening high-tea. We won in tambola and got makaibari green tea as a memory. Tea garden trail with APIL AND PRAJU’s songs was also a unique experience. Both are very prompt at their work with smiley face.kids enjoyed temperature controlled pool. We also visited tea factory.The chef MR SOUMYA PRASAD is also very much concerned about guest’s requirements.on last day of our stay we went to sonar gaon fine dine to have dinner and specially to taste special cuisines of NE and BENGAL. but all tables were reserved. We were returning with little bit disappointment. By chance on stairs the chef Mr Soumya prasad met us and he asked about our dinner. I told him the story. He took action and had a conversation with manager at restaurant. Then both of them said sir tables are fully reserved but you order with sonar gaon menu we will serve the same at verandah the another restaurant. We ordered and enjoyed the food served by Mr ROHAN DARJEE. Rohan served well with smiley face and explained many things about the NE and Bengal cuisines.The chef and Rohan so nice.The only disappointment was from our room side. We were given room on 4th floor in 2nd block which is almost last corner of the property.we booked valley view. But our room was not actually valley view. There were many bushes and trees in front of our balcony and because of the corner room was not proper valley view. We asked to change our room in same category but at better view point. We were told that we have rooms of same category in 1st block also but totally sold so we can’t give you today. We will change the same on 2nd day of your stay. Next day they also denied. Basically they didn’t tried. On check out also they don’t have knowledge about your package. 20% discount was applied in every bill of F&B and spa as per package but 2000 daily hotel credit was not applied initially but when I asked for the same they applied this. I think this should have been done suo moto.even after check out there are some memories for guests. A lady member came to us at car landing area to see off and also asked us about stay and comfort and finally said good bye with a gift pack of makaibari green tea. Overall experience was wow. I can say Taj is committed to serve. Thanks to team taj chia. Praveen jain, ranchi

Terrible service and got double charged, even after refund, lost most due to exchange rates. Staff felt laboured when asked to prepare breakfast a certain way. They kept running out of things like almonds or cookies at chai time. Oberoi does a 10 time better job for similar pricing. They have a monopoly in the area but service is severely lacking.

It’s a picturesque hotel..nestled in the mountains of beautiful valleys.. the tea gardens is all what you see.. the rooms are okay and not great .. also the restaurant looks pretty okayish and don’t Give a Taj vibe..the tea workshop was good.. breakfast pretty average… they can work a lot on their restaurant.. it kind of makes the place pretty mediocre unlike other taj properties which are plush and one in itself.