Barsana Hotel & Resort Siliguri

Very good hotel. The interior is awesome. The restaurant was great. We enjoyed the stay. Nice ambience. It was a good option to stay in Siliguri when Bagdogra is your airport. We stayed there during our Bhutan trip. Our road journey started from Bagdogra and we stayed in Barsana at the end of our trip.

Our stay at Barsan Hotel was an absolute nightmare, and I strongly advise anyone—especially families—to avoid this place at all costs. First, the staff was completely unresponsive to any of our requests. We had asked them to book a larger vehicle, specifically an Ertiga, for our airport drop-off, but they sent a much smaller car. When we asked for help in arranging an alternate, they offered no assistance. To make matters worse, they charged us the same price they had committed for the bigger car. We were forced to squeeze all our luggage into the small vehicle, running extremely late for our flight. What followed was even more shocking. The manager, who had been unavailable at the reception when we needed assistance, suddenly showed up in another vehicle and stopped our cab. He rudely informed us that he would not allow us to leave, even if it meant we would miss our flight, unless we paid the full fare for the larger Ertiga on the spot. Despite us explaining that we were already running late and promising to settle the full amount upon reaching the airport, he refused to budge. We were stuck until we paid, adding more stress to an already tense situation. We barely made it to the airport and had to beg the staff to reopen check-in for my family. The manager’s hostile attitude and the lack of basic service from the hotel staff ruined our trip. No one should have to go through such an ordeal, and I strongly recommend avoiding Barsan Hotel if you value peace of mind, respect, and even the most minimal level of hospitality.

Thank you for making our stay at Barsana comfortable and special. I would like to say my special thanks to Tarun & Ganesh. The bed decoration made by them was wonderful and made our stay more memorable. We enjoyed our stay at Barsana. Thank u once again team Barsana.