Orion Retreat

me and my husband booked this property because we thought it would be great to stay in those forest cottage, the site had beautiful pictures of the property. Location was not easy to find. the cottage is nice to see but way too cold inside. the carpet is uneven where i tripped many times.the bed is too hard. we didn’t use the shower and hated to use the toilet as no hot water, I have never seen such small hot water greaser which gave like just a mug of hot water.the water taps were tied with a rubber band so didn’t touch it. we asked for a portable heater as room had no heating and is strange taking into consideration the whether and the place . those rooms should nad must be centrally heated. the heater was chargeable which was ok as we were freezing. food was good and the server were nice. we paid for a bon fire but couldn’t be outside for long as it was freezing cold. the stay was alright we thought before check out. But our stay was completely spoiled when suddenly someone came and told us we broke the heater without any proof. they said the heater leg is broken and it is also short circuit. i said fine i can pay for the damage but electric short circuit i wouldn’t know. when the bill came they had charged me full price of a new heater. i called for the manager. some guy came and asked us to pay or take the heater to town and repair and bring it back. he is the most rude and unprofessional owner i have met in my life. he wouldn’t listen to us . the worst customer service. we saw that he is adamant and would not listen to anything we were saying so we said we will pay and leave. we paid a lot of money for room, food, heater and bon fire. our stay was completely spoiled by this *** RUPUM. we will never stay here or recommend any one to experience such a disaster customer service. me and my husband come from hospitality industry and we do not treat or talk to customer like this. very disappointed and bad memory of this place.