Gastnutzer
17. September 2023
First of all, from my perspective this is not a luxury apartment just a standard apartment in a very famous beautiful PSSSF Twin Towers. I stayed six nights, check-in time is 14:00, I asked for early check-in 12:00 and was told to pay for that, the room was free (unoccupied), I asked to talk with a manager who appears to be a nice person very polite and charming who told me yes indeed you’ll be charged for early check-in even one hour, for two hours will be $60. From outside no one to help carrying the luggage to the reception (no porter) you’ve to climb the steps with your bags. No place to sit means no chairs on the reception (during check-in if you’ve other guests along with you both have to stand till check-in is completed). In the apartment no telephone, you’ve to use your own mobile phone to call reception, bathtubs are very small no separate shower you’ve to shower inside the bathtub which inconvenient, all three rooms are upstairs you’ve to climb the long staircases which is not suitable for very old persons or with wheelchair, breakfast and restaurant you’ve to walk outside and cross the road to another building, the entire apartment has only one piece of small rug under the coffee table from my perspective is not a luxury apartment. I was given the wrong room not the one that mentioned in the *********** list, e.g. from *********** mentioned that “This apartment's special feature is the pool with a view………bathrooms with a bath and a shower….”.When I asked why are you giving me an apartment not according to the *********** description, the answer from the manager was “there’s only one apartment (studio) of such quality and is not available, but this is what you’ve paid for, I don’t know why bookin.com provide you this details; sorry for that”. Very good location for most of thing such as ferry terminals, business, banking, shopping and restaurants Very good swimming pool but no place to sit (no bench no chairs) Very good breakfast but you’ve to walk across the street Excellent sea and harbor view in every canner in the apartment Excellent Internet (one of the best Internet), Best TV programs including Netflix
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