The Nilambara Lake View

Disappointing Experience – Unprofessional Handling by Manager Anura We had planned a family gathering and made a reservation at Nilambara Lake View, Dambulla, paying an advance to confirm the booking. Unfortunately, due to an unavoidable situation, we had to cancel our plans. I immediately informed Mr. Anura, the manager I had been in contact with. Before the booking, Anura was polite and responsive. However, after the payment was made, his attitude completely changed. He stopped communicating the way he did before, ignored several of my messages, and was unwilling to even speak with us properly. After repeated follow-ups and arguments, he finally agreed to refund a small part of the advance — but it was a very minimal amount, and even that was delayed. There was no cancellation policy or refund condition shared with us at the time of booking, and no clear terms were communicated. This lack of transparency and the way Anura handled the situation left us feeling extremely disappointed and mistreated. Our experience with Nilambara Lake View was frustrating and unprofessional. I would strongly advise future guests to make sure all terms are clearly documented and to be cautious when dealing with this property.

I stayed at Nilambara Lake View from February 11th to 12th and had a fantastic experience. The staff were incredibly friendly, the facilities were excellent, and the rooms were clean and comfortable. The lake views were stunning, and the overall atmosphere was peaceful and relaxing. Highly recommend for a short getaway!