Gastnutzer
5. Dezember 2024
The ambiance and the echo at the hotel were great, but unfortunately, the cleanliness did not meet expectations. The glass walls of the chalets were not properly cleaned, which affected the view. Additionally, the lights in the pantry were tipped a couple of times, and four lights in the chalet were not working. The meals were sometimes delivered incorrectly—on a few occasions, the soup or starter was missing, and at dinner, one of the meals arrived incomplete. We had to wait over 20 minutes for it to be rectified. Water supply was interrupted a couple of times, and it took more than an hour to restored. What was most disappointing was the lack of follow-up from the hotel management. Despite hearing that the general manager was available, no one reached out to discuss or address the issues we faced, which left us feeling neglected. Given all the issues, I would not consider returning to this hotel. However, I would like to give a special mention to Anuhas, who was very pleasant and took great care of us, driving us around in the buggy. His hospitality was truly appreciated.
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