Gastnutzer
26. August 2022
After a late night flight, I arrived at what I thought was my hotel. Walking into the reception, I was greeted by someone who then proceeded to yell at me that there were no rooms very rudely. I showed him my booking confirmation, and he looked over it and then rudely told me there were no rooms again, and gave me a phone number to call before walking away to watch me struggle. I sat there in frustration thinking about what has gone wrong and called the number he gave me, to no answer. He got up again to yell at me that there were no rooms, despite acknowledging that he saw my booking. Finally after a heated exchange, he called another number. The person asked me what my name was, and then told the man my booking was on the table. It turns out the man didn't look at my name in the booking at all, he just looked at my appearance and judged that I didn't seem Vietnamese enough to be the person who's name is in the booking. I have a Vietnamese, name, I am ethnically Vietnamese, but today I felt disgusted and discriminated against, as well as unsafe and anxious for almost an hour for no reason at all. So, I couldn't tell you how good the room is because all I feel is hurt by what happen, but I think that the person who greeted me showed and unacceptable level of rudeness, unhelpfulness and just a fundamental lack of understanding of his job. He looked at my booking and didn't even look at my name. He left me feeling hurt and discriminated against. I'd give 0 stars if I could. I cannot recommend this place from my experience.
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