Koi Resort & Residence Da Nang

Very nice and friendly staff crew , nice location . Private beach .

We recently stayed at the Koi resorts at Da Nang. We researched and compared the prices, amenities, accessibility etc and zeroed in on this resort. We booked through trip.com and got a good discount of approx 25%, we were a group of 8 adults and 2 kids. The overall experience at the resort was fantastic, the villa quite huge, with awesome pool (common and within the villq) and beautiful location, but let me start with a few negatives: - while this is advertised as a 4 bedroom villa, it’s more like 3.25 bedrooms. The room downstairs is for just one person, my dad had to get an extra bed to be placed in the living room and slept there. - For the 2 bedrooms on first floor, there is only one common toilet and bathroom, 4 people using 1 bathroom and toilet is a bit difficult. Would be good if they had done an attached bathroom and toilet for every bedroom (considering the space available is huge). - When we reached, the aircon was not working, we had raised a complaint and they fixed it later by cleaning up the filters - The toilets get very smelly as there is no proper ventilation (there’s a fan in the roof) but not good enough to remove the smell. Once again, we complained and they did some fix. Didn’t result in much of change. - We are vegetarians, so there’s very limited options in the breakfast buffet, but they do oblige to make local vegetarian dishes separately for you if you request (the spring rolls, Pho, curry soup and glass noodles were lipsmacking!) Despite all of these negatives, it’s the staff who are amazing and make up for all the shortcomings. They are forever smiling, very sincere and earnest, extremely polite and attend very promptly to your every single need. Not even once did we see them show even the slightest irritation or delay things. They had almost become like friends with us and they went extra mile to make sure we are taken good care of. The property is maintained spick and span, with beautiful landscaping and overall impeccable service. Absolutely enjoyed the experience, thanks and Kudos to the team!

we arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting department will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery. After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery. My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming. The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay. The breakfast was very good indeed and we all enjoyed it. The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim..... But the property is very close to the Marble Mountain (5 min walk) which is an added bonus. Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.

The resort was amazing. The breakfast every morning was delicious. The kids loved it. The service from all employees was top-notch. Will definitely stay here again and would recommend to all friends and family. 

Its a marvelous hotel!

非常差，不要住 酒店設施衹有一半是完善的 還要建設 早上八點就開始裝修了 一天都在噪音中 泳池18點關閉 根本得發好好玩 室內泳池水冰涼 酒店沒幾個遊客 但是入住和離店辦理要20分鐘 明明沒幾個遊客讓我們11點退房 拒絕後“寬限到12點”這不是最基本的12點退房麼