Illa Hotel

This family run boutique hotel off San Blas plaza is a mixture of first rate service and bed and breakfast. The staff are very helpful and willing to arrange transportation throughout the city. Even when you've wondered in the wrong direction and need some one to pick you up. Along with their daily continental breakfast, for all those early morning tours they offer packed breakfast. Located in the San Blas neighborhood, this a beautiful area with many galleries and shops just off the main tourists area with the San Blas market a short walk away. A few blocks the other direction is the Cathedral de Cusco and main square. There are many great shops and places to eat near by such as Nuna Ramyi, Chia, Pachapapa and Chakruna. Know that this hotel along with others in the area are located in the historical district with limited vehicle access so plan pick ups and tours accordingly. The hotel staff was especially helpful with this, so let them arrange pick up and drop off to the hotel as mostly only cars can access the street. Because of this I highly recommend hotel transfer be arranged through the hotel. If on arrival your driver isn't there to pick you up, contact the hotel and they will take care of you.

They were very kind, they stored my luggage for free, free coffee and tea, good availability, very affordable and reliable tours, and very good value for money, We left early to do tours and we had not informed us about the breakfast box but Rodrigo helped us without prior notice. The girls also helped me with the information, an unforgettable experience I would stay here again

We travel quite a bit; I hate giving bad reviews, but feel some people may find our story helpful. Illa was one of 5 hotels we book for our trip to Peru and the only one we cannot recommend. We stayed 4 nights and originally, considered another hotel closer to Plaza de Armas or another, cheaper room at Illa. Since we were arriving to Cusco after several days of long and strenuous hikes and it was our wedding anniversary trip, we decided to go with Illa and instead of the cheaper room, splurge on their most expensive suite with Jacuzzi, which was about $40/night more that the other room. Unfortunately, we did NOT get what we paid for. PROS: Staff were very nice and helpful, there was a person that stayed onsite overnight, and they packed our breakfast to go the day we left early for the Palcoyo hike. CONS: Hotel is overpriced for the type of accommodation you get; the quality is just not there. The street in front of hotel was dug up which made it difficult for taxis to get there, breakfast was the worst we had in Peru, management doesn’t take responsibility when things don’t work and becomes unresponsive. Our room did not have heating, hotel supplied 2 space heaters as requested, which was nice, but they did not heat up the large room and bathroom enough anyway. The robes in the bathroom were worn out and grey, same with towels, plus they had a logo from another hotel. Our first impression of Hotel Illa was positive. They left a bottle of wine for our anniversary in the room, which was a nice touch. Unfortunately, it went downhill from there. Since our train was delayed and we had a dinner reservation, we dropped off our bags and ran to the restaurant. We returned after 11:00 p.m. and noticed that everything in the room was quite dusty—even inside all drawers. It was late, so we just cleaned the room ourselves, so we could unpack. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water (see photographs), so we could not use it the first night. It doesn’t look as bad in the pictures, because the camera captured only the bigger chunks. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained bot

The hotel is beautiful, the staff is fantastic, and the breakfast had a great selection. It is located just 10 minutes from the Plaza de Armas. There are delicious restaurants located all along the street this hotel is located.

Very nice\comfortable hotel. Perfect for a short stay in Cusco. Great staff, rooms, comfy bed, nice showers and breakfast was 👌🏽. (There’s a hair dryer!!..bonus!) Short downhill walk to the centre of Cisco (uphill on the way back!!) highly recommend ⭐️