Hotels in der Nähe von MUNDO GAFAS, Cuenca

We stayed 4 nights at the Santa Lucia House-Forum. We hotel is located in El Centro a short walk from Parque Calderon, the blue domed “new” cathedral and great restaurants. Each morning Christina greeted us with hot coffee, fresh juice, fruit and cooked to order eggs and helped us plan our day’s activities. It is close to the Tranvia. The room was clean, nicely done and quiet( we were at the back of the hotel, off the street. The interior common area were spotless and comfortable. The rates were very reasonable, the hotel property was very nice and it was great value Kudos to Christina- We will stay here again-

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know. We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The safe in the closet is locked. On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner. We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels. I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me. Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

Sehr gutes Hotel. Ausgezeichneter Service und Essen. Ich würde hier wieder aufnehmen, ohne zweimal darüber nachzudenken.

After a stressful drive from Guayaquil, we arrived to friendly, welcoming staff, delicious snacks, and hot tea. In our room there was a personalized card from the general manager and a beautiful spread of desserts. The hotel also went out of their way to accommodate a playpen and blanket for our 7 month old which she surprisingly slept amazingly in every night. We were able to see the river from our window which was very peaceful. The hotel is very quiet and relaxing. Although it was a short trip, we truly enjoyed our stay at Oro Verde Cuenca and are already planning our return!